Cancel Zing Coach the easy way

Core service

Zing Coach is a paid fitness app that provides personalised workout programs, AI-driven coaching and progress tracking for at-home, gym or hybrid users.

Who runs it

Zing Coach Inc., headquartered in Munich, Germany, was founded in 2021 by Walter Gjergja, Tanya Parfenyuk and Alexey Kurov. The company lists Anton Marchanka as CEO and has about 42 employees.

Company facts

In-app cancellation (step-by-step)

1. Open the Zing Coach app and tap the 'Me' tab.
2. Tap the banner showing your plan (e.g. Premium Diamond) at top left.
3. Tap the gear icon to open Settings.
4. Choose 'Manage Subscription'.
5. Tap 'Cancel Subscription', select a reason and then tap 'Unsubscribe anyway'.
6. Check your inbox for a confirmation email confirming the cancellation.

Cancel via Zing website

1. Go to https://zing.coach/ and log into your account.
2. Open account or subscription settings.
3. Choose 'Manage Subscription' and follow on-screen prompts to cancel.
4. Save any on-screen confirmation and keep the cancellation email.

Cancel on iOS (App Store purchases)

1. Open iPhone Settings and tap your Apple ID name.
2. Select 'Subscriptions'.
3. Find 'Zing Coach' in your active subscriptions list and tap it.
4. Tap 'Cancel Subscription' and confirm. Apple will send a cancellation receipt by email.

Cancel on Android (Google Play purchases)

1. Open the Google Play app and tap your profile icon.
2. Tap 'Payments & subscriptions' then 'Subscriptions'.
3. Select 'Zing Coach', then 'Cancel subscription' and follow the prompts.
4. Keep the Google Play cancellation email as proof.

Cancel by email

1. Compose an email to [email protected] with subject 'Cancel my Subscription'.
2. Include the email address used for subscription or your User ID and a clear statement to cancel immediately.
3. Keep the sent message and any reply as proof of cancellation.

Cancel by post

1. Write a clear cancellation letter including your full name, subscription email, User ID (if available) and the statement 'Please cancel my Zing Coach subscription immediately'.
2. Send by registered post to Zing Coach, 272 Bath Street, G2 4JR Glasgow, United Kingdom.
3. Keep the postal return receipt as proof of posting.

Moving / relocation

If you move to a jurisdiction where Zing Coach does not provide services and you cannot use the service, contact [email protected] with proof of address change (utility bill or new tenancy agreement). Zing Coach's public policies do not list automatic relocation cancellation, so include documentation and request account termination.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 if the contract was concluded at a distance and you are within the 14-day withdrawal period.

Price increase

If Zing Coach applies a price increase to an ongoing subscription, you may have the right to cancel before the new price takes effect. Provide the notice of price increase and your cancellation request by email to [email protected]. Keep the trader's price increase message as evidence.

Applicable law: Consumer Rights Act 2015 for unfair contract terms and CMA guidance on auto-renewals.

Death of the subscriber

In the event of the subscriber's death, contact [email protected] and provide a copy of the death certificate and proof of authority (executor or next of kin). Zing Coach's public help pages do not detail this process, so provide documents and ask for account closure and any eligible refund based on the refund policy.

Legitimate ground accepted by Zing Coach

Research shows Zing Coach accepts withdrawal within 14 days for first purchases and may offer money-back guarantees in specific circumstances if the program was followed. For other legitimate grounds, compile supporting documents (medical certificate, proof of move, death certificate) and send them to [email protected].

Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.

End of commitment

If your paid period ends and you do not want renewal, cancel before the renewal date using the app or the store you used to subscribe. For Apple or Google purchases, cancel via their subscription management before the next billing date.

Applicable law: CMA guidance on automatic renewal transparency.

Cooling-off (14-day withdrawal)

You have a 14-day right to withdraw for contracts concluded online or off-premises. For digital content, the right may end early if you consent to immediate access. To request withdrawal within 14 days for a first subscription purchase, send a clear written request to [email protected] no less than 24 hours before the end of the 14-day period. Keep your sent email and any reply.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Before you cancel - negotiate

Zing Coach support has options reported in reviews including asking for refunds or explaining unwanted renewals. Research does not show consistent retention offers such as extended trials or discount codes. To negotiate, write to [email protected] and request a retention offer or pro-rata refund. Provide your account email, billing dates and explain whether you were charged unexpectedly. If they refuse, keep all correspondence for escalation.

What cancelling saves you - yearly saving and alternatives

Zing Coach Premium monthly is listed at £19.99. Annual cost calculation: 19.99 x 12 = £239.88 per year.

Cheapest real alternative named here: Apple Fitness+ at £9.99 per month. Annual cost: 9.99 x 12 = £119.88 per year. Yearly saving if you switch from Zing Coach to Apple Fitness+: 239.88 - 119.88 = £120.00 per year.

Other alternatives with monthly prices used for comparison: Fiit at £14.99 per month (14.99 x 12 = £179.88 per year), Freeletics at £14.99 per month (14.99 x 12 = £179.88 per year). Switching from Zing Coach to Fiit or Freeletics saves 239.88 - 179.88 = £60.00 per year.

Key UK consumer law

The relevant laws are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The CMA oversees unfair contract terms and automatic renewals.

14-day cooling-off and digital exceptions

You have a 14-day cooling-off right for distance contracts under the Consumer Contracts Regulations 2013. For digital content the right may be lost if you expressly consent to immediate access and the service starts. Zing Coach documents a 14-day withdrawal right for first purchases; request withdrawal by emailing [email protected] at least 24 hours before the 14-day period ends.

Escalation steps

1) Complain to Zing Coach via [email protected] and keep records. 2) If unresolved, contact Citizens Advice for guidance. 3) For card payments, consider Section 75 or a bank chargeback. 4) If the issue involves unfair contract terms or systematic auto-renewal issues, report to the Competition and Markets Authority (CMA).

Confirm access and final billing

After cancellation, check the confirmation email for the effective date of termination and whether access continues until the period end. Keep the cancellation email as proof in case of further billing.

Data and account reactivation

If you want your data deleted, contact [email protected] and request account deletion. Re-activating a cancelled account requires a new subscription and billing. Keep screenshots of any settings that confirm deletion or retention of personal data.

If you are charged after cancelling

If charges continue after cancellation, gather evidence (bank statements, cancellation email) and contact [email protected]. For card payments, contact your card issuer to ask for a chargeback or Section 75 claim if applicable.

Use this checklist to cancel and protect yourself after cancelling.

• Open the Zing Coach app and follow the 'Manage Subscription' cancellation steps.
• Save the confirmation email that Zing Coach sends on cancellation.
• If you subscribed via Apple or Google, cancel in Apple Subscriptions or Google Play Subscriptions as well.
• If you prefer paper proof, send a registered letter to Zing Coach, 272 Bath Street, G2 4JR Glasgow, United Kingdom and keep the return receipt.
• If you have a dispute, collect bank statements showing the charge and all correspondence with [email protected].
• If within 14 days of purchase, send a withdrawal request by email to [email protected] at least 24 hours before the end of the 14-day period.
• Consider switching to Apple Fitness+ (£9.99/month) or Fiit (£14.99/month) to save money; compute annual savings before committing.