Cancel Turbo VPN the easy way

Overview

Turbo VPN is a freemium VPN service operated by Innovative Connecting Pte. Limited and targeting users who want simple, fast VPN access for streaming, gaming and public Wi-Fi protection.

Main features

Free tier with ad support, premium tiers that remove ads and unlock more servers and higher speeds, and claims of 21,000+ servers in 50+ countries for premium accounts.

How Turbo VPN positions itself

Turbo VPN markets a lightweight, easy-to-use client for mobile and desktop with a focus on unrestricted bandwidth and streaming-friendly servers.

Web cancellation (direct subscription)

1. Sign in at the Turbo VPN website or the account page used when you subscribed.
2. Open Subscription or Account settings and find Auto-renewal or Manage subscription.
3. Turn off Auto-renewal at least 24 hours before the subscription period ends to prevent the next charge.
4. Save a screenshot of the cancelled subscription page and any confirmation email.
5. For first-time purchases on the website you may be eligible for a 30-day money-back guarantee; see money-back guarantee.

iOS cancellation (Apple App Store)

1. Open the App Store on your iPhone or iPad, tap your profile, then Subscriptions.
2. Find Turbo VPN on the subscription list and tap Cancel Subscription.
3. Keep the Apple confirmation screen or email as proof.
4. Note: the Turbo VPN 30-day money-back guarantee is not available for purchases through the Apple App Store; refunds are governed by Apple.
5. For details see Turbo VPN support - recurring billing.

Android cancellation (Google Play)

1. Open the Google Play Store, tap your profile, then Payments and subscriptions then Subscriptions.
2. Select Turbo VPN and tap Cancel subscription.
3. Keep the Google Play cancellation confirmation as proof.
4. The 30-day money-back guarantee does not apply to Google Play purchases; refund decisions are handled by Google Play.

Email cancellation

1. Send an email to [email protected] from the address on your account.
2. Include: account email, subscription ID, last 4 digits of the payment card, and a clear statement "I want to cancel my Turbo VPN subscription".
3. Save the support reply as proof of cancellation.

Post (registered letter)

1. Write a short letter including your full name, account email, subscription ID, and the statement "I Cancel my Turbo VPN subscription" and the effective date.
2. Send by Royal Mail Recorded Delivery to: Turbo VPN, 12 Marina Boulevard, Marina Bay Financial Centre Tower 3, #24-01, 018982 Singapore, Singapore.
3. Keep delivery confirmation slip as proof.

Cooling-off period (14 days)

You have a 14-day cooling-off right under the Consumer Contracts Regulations 2013 for online purchases. If you cancel within 14 days after purchase you are entitled to a refund. If you started using the digital service and gave express consent to begin performance, Turbo VPN can charge for the portion of service used. For a website purchase see Turbo VPN money-back guarantee.

Required proof documents: order confirmation or receipt and account details. Applicable law: Consumer Contracts Regulations 2013.

Price increase

If Turbo VPN increases the price during a subscription period and your contract does not allow the change, you can treat the change as a breach. You should write to Turbo VPN requesting cancellation and refund for the remaining period. Required proof documents: notification of price change, original contract terms.

Applicable law: Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

End of commitment / Fixed-term expiry

To stop renewal after the fixed term, turn off auto-renewal at least 24 hours before the period end. If you miss that window you can still ask for a refund for a non-used period, but the decision depends on the payment channel and Turbo VPN policy.

Required proof documents: subscription end date and cancellation confirmation. Applicable law: Consumer Contracts Regulations 2013.

Death of subscriber

To cancel because of the subscriber's death, provide a copy of the death certificate and the account holder details to [email protected]. Turbo VPN does not publish a dedicated process, so send a registered letter if email is not acknowledged.

Required proof documents: death certificate and proof of authority to act. Applicable law: Consumer Rights Act 2015.

Legitimate ground accepted by Turbo VPN

Turbo VPN accepts standard legal grounds for cancellation under UK law such as exercising the 14-day cooling-off right and contractual breach claims. Turbo VPN explicitly excludes the website 30-day money-back guarantee for app store purchases; refunds for App Store or Google Play purchases are governed by the respective store policies.

Required proof documents: order receipt, store receipts, correspondence. Applicable law: Consumer Contracts Regulations 2013; Consumer Rights Act 2015.

Before cancelling: negotiate

Turbo VPN does not publicly list retention discounts. There are no confirmed standard retention offers in the research data. To request a retention offer contact [email protected] and ask for a loyalty discount or a temporary pause. Example message: "I have subscription X under email Y. I want to cancel but would accept a 25% discount on the next year. Can you offer a retention deal?" Save any written offer as proof.

What cancelling saves you

Calculate yearly costs and savings using Turbo VPN published prices:

• Monthly plan: £9.99 x 12 = £119.88 per year.
• 1-Year plan: £59.99 per year.
• 2-Year plan: £83.52 per year (published annualised figure).

Example savings:

• Switching from Monthly to 1-Year: £119.88 - £59.99 = £59.89 saved per year.
• Switching from Monthly to 2-Year (annualised): £119.88 - £83.52 = £36.36 saved per year.

Cheapest named alternative: Surfshark at £1.99 per month on many promotional annual plans equals £23.88 per year. If you switch from Turbo VPN Monthly (£119.88) to Surfshark annual (£23.88) the saving is £96.00 per year.

Key UK consumer laws

The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and bans unfair contract terms. The Consumer Contracts Regulations 2013 give a 14-day cooling-off right for online purchases of services and digital content, with exceptions where the consumer consents to immediate performance.

Auto-renewal and hard-to-cancel subscriptions

The Competition and Markets Authority treats unclear auto-renewal and hard-to-cancel practices as potentially unfair. For Turbo VPN you must turn off auto-renewal at least 24 hours before the end of the current subscription period to avoid renewal, and Apple/Google subscriptions are cancelled through those platforms.

Escalation steps

1) Complain to Turbo VPN support at [email protected] and keep records. 2) If unresolved, contact Citizens Advice for guidance on your UK rights. 3) For card payments consider chargeback via your bank or Section 75 for qualifying credit card payments. Applicable laws: Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

Confirm access and final billing

Keep the cancellation confirmation or store receipt. You keep access until the paid period ends unless you cancel under a refund right and Turbo VPN agrees to immediate termination and refund.

Data and account management

Check Turbo VPN account settings for data retention. If you want your account deleted, request account deletion from [email protected] and keep the reply. Do not delete your account before completing a refund request because Turbo VPN warns deletion stops refund processing.

Re-activation and timing

To re-activate simply purchase a new subscription. If you cancelled under the 14-day cooling-off right and received a refund, you will need to subscribe again at current rates.

Use this checklist immediately when you decide to cancel.

• Find your subscription source: website, Apple App Store or Google Play.
• Turn off auto-renewal at least 24 hours before period end.
• Save screenshots of cancellation screens and confirmation emails.
• If eligible and bought on the website request a 30-day money-back refund via Turbo VPN money-back guarantee.
• If you paid via Apple or Google use the store refund process; do not expect the site 30-day guarantee to apply.
• If you need proof for a dispute, send a recorded delivery letter to the official address and keep the receipt.
• If you paid with a credit card, preserve statements for chargeback or Section 75 actions.