Monthly
£6.99
/ mois
Unlimited sessions, all modes, mobile apps, access to new music, offline mode
Unlimited sessions
all modes
mobile apps
access to new music
Billoff unlimited subscription: £0.79 promo for 48h, then £43.12 per month with no commitment
Cancel Brain.fm the easy way
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Recipient
Brain.fm
1115 Broadway, 12th Floor
10010 New York USA
Digital registered letter with receipt of acceptance
Subject : Cancellation of Brain.fm agreement
Dear Sir or Madam,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Brain.fm service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Brain.fm service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
Signature
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Brain.fm
Step-by-step guide to cancel Brain.fm in the UK, refunds, timescales and alternatives. Rating 3.2/5 from Trustpilot. Save money with clear steps.
https://www.brain.fm
New York, USA
Music Streaming
Cancellation at a glance
| Fastest method | Web account page - go to Account Overview then Membership then Cancel your membership. This is fastest because the action is immediate in your account and a cancellation is processed within two business days. |
| Effective delay | 2 business days |
| Notice period | Cancel at least 24 hours before the end of the current subscription period to avoid being charged for the next period |
| Cancellation fee | 0 |
| Minimum commitment | Not published by Brain.fm |
| Phone + hours | Not published by Brain.fm |
| Postal address for registered letter | Brain.fm, 1115 Broadway, 12th Floor, 10010 New York, USA |
What is Brain.fm
Product overview
Brain.fm is a functional music streaming service that delivers audio designed to help users focus, relax, or sleep. Sessions use music engineered to influence attention and relaxation states.
Who runs it
The service is developed by BRAINFM, INC, a small company headquartered in New York. The founder is Junaid Kalmadi and the CEO is Daniel Clark.
Where to learn more
Official pages: brain.fm and About Brain.fm.
| Full legal name | BRAINFM, INC |
| Headquarters | New York, United States |
| Founded | 2003 |
| Employees | ~12 |
| Annual revenue | $3.8M |
How to cancel Brain.fm
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| Web (account) | Log in - Account Overview - Membership - Cancel your membership | Under 10 minutes; cancellation processed within 2 business days | On-screen confirmation and cancellation email | Easy |
| iOS (App Store) | Cancel via Apple App Store subscriptions | 5-15 minutes; Apple confirmation email | Apple subscription cancellation email | Easy |
| Android (Google Play) | Cancel via Google Play subscriptions | 5-15 minutes; Google confirmation email | Google Play cancellation email | Easy |
| Email [email protected] with account details and cancellation request | Up to 2 business days to process; response time may vary | Reply from support with confirmation | Hard | |
| Post (registered) | Send registered letter to headquarters address with request | Several days to weeks depending on postal service; processed within 2 business days after receipt | Return receipt from postal service and written confirmation | Medium |
| Phone | Not publicly provided by Brain.fm for cancellations | Not published by Brain.fm | Not published by Brain.fm | Hard |
Web - cancel via your account
- Open https://www.brain.fm/ and sign in to your account.
- Go to Account Overview.
- Click Membership.
- Click "Cancel your membership" and follow the on-screen steps.
- Save the on-screen confirmation and any confirmation email you receive.
iOS - cancel through Apple
- Open the App Store on your iPhone.
- Tap your profile icon then Subscriptions.
- Find Brain.fm and tap Cancel Subscription.
- Keep Apple confirmation email as your proof.
Android - cancel through Google Play
- Open Google Play Store on your Android device.
- Tap profile then Payments and subscriptions then Subscriptions.
- Select Brain.fm and tap Cancel subscription.
- Keep Google Play confirmation email as proof.
Email - cancel by contacting support
- Send an email to [email protected] from the email tied to your account.
- Include subject: "Cancel my Brain.fm membership" and provide your account email and plan name.
- Request written confirmation of cancellation and keep reply.
Post - cancel by registered letter
- Write a short letter requesting cancellation, include your account email and subscription details.
- Send by registered post to: Brain.fm, 1115 Broadway, 12th Floor, 10010 New York, USA.
- Keep the registered post return receipt and request written confirmation from support.
Cancel by reason
Moving abroad or relocation
If relocation prevents you from using a payment method or the service in your new country, contact [email protected] with proof of move such as a utility bill or tenancy agreement. Brain.fm does not publish a specific relocation policy; you should request an account change or cancellation in writing.
Applicable law: Consumer Rights Act 2015 for service performance.
Price increase
If Brain.fm raises prices mid-subscription, check the terms and your contract start date. If the change breaches your existing contract, you may cancel. Provide the subscription invoice and the notice of price increase when contacting support.
Applicable law: Consumer Rights Act 2015.
Death of the subscriber
If the account holder dies, send a death certificate and proof of your authority to act to [email protected] and request account closure and any appropriate refund. Brain.fm does not publish a death-specific policy; request case handling in writing.
Legitimate grounds accepted by Brain.fm
Research shows Brain.fm may consider refunds or exceptions in limited circumstances such as technical issues preventing service use or charges made after cancellation. Provide logs, screenshots, or billing statements as proof.
Applicable law: Consumer Rights Act 2015 for satisfactory performance of digital services.
End of commitment
If you are on a time-limited plan such as annual, cancellation takes effect at the end of your paid period. No refund is generally given for unused time in the current period according to Brain.fm terms.
Applicable law: Consumer Contracts Regulations 2013.
Cooling-off period (14 days)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a 14-day right to cancel distance sales contracts. For digital content like streamed music you lose the 14-day refund right if you started streaming or downloading after giving express consent. Brain.fm states EU buyers have a 14-day refund if no streaming or download started. If you are within 14 days and you did not start streaming, provide order date and ask for a refund.
Applicable law: Consumer Contracts Regulations 2013.
Negotiate or save
Before cancelling: negotiate
Research does not report specific retention offers made publicly by Brain.fm. To request a retention offer, email [email protected] with your account email, current plan, and a clear request such as a discount, a free month, or a plan pause. Ask for written confirmation of any offer. If you purchased via Apple or Google Play ask those stores for subscription management help.
What cancelling saves - exact calculations
Use these published Brain.fm prices to compute annual cost and savings.
Monthly plan: £6.99 x 12 = £83.88 per year.
Annual plan: £49.99 per year.
Lifetime plan: one-time £149.99.
Example savings comparing Brain.fm annual vs Soundscape annual: Brain.fm annual £49.99 minus Soundscape annual £39.99 = £10.00 saved per year when switching to Soundscape.
Example savings comparing Brain.fm monthly vs switching to Soundscape annual: Brain.fm monthly total £83.88 minus Soundscape annual £39.99 = £43.89 saved in the first year.
Cheapest competitor by full annual cost in research: Soundscape annual £39.99.
Legal protections and escalation
UK consumer law that applies
The main laws are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. These laws require clear information on cancellation rights and that services are supplied with reasonable care and skill.
Cooling-off rights and digital content
The Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for distance contracts. For digital content, you lose the 14-day refund right if you consent to immediate performance and start streaming or downloading. If you did not start streaming within 14 days you can request a refund.
When cancellation is unfair or hard
The Competition and Markets Authority flags hard-to-cancel subscriptions and unclear auto-renewal terms as possible unfair practices. If Brain.fm makes cancellation excessively difficult you can escalate the complaint.
How to escalate a problem
First complain to Brain.fm at [email protected] with evidence. If unresolved, contact Citizens Advice for guidance. For wrongly charged card payments, consider a chargeback via your bank or Section 75 claim if the payment qualifies. For further action, the CMA and local trading standards can be contacted about unfair subscription practices.
What to do after cancelling Brain.fm
Access and service after cancellation
Brain.fm's terms state cancellation takes effect at the end of your current billing period. You will retain access until that date unless a refund or account change is agreed in writing.
Data and account information
Keep a copy of the cancellation confirmation email and any screenshots of account settings. If you want your personal data deleted, request data deletion in writing to [email protected] and cite your account email.
Final billing and disputed charges
If you are charged after cancelling, gather proof of cancellation and contact support. If Brain.fm does not resolve a wrongful charge, contact your card issuer for a chargeback and provide cancellation evidence.
Next steps and practical checklist
Use this checklist to cancel and protect yourself.
- Find your billing renewal date in your Brain.fm account or receipt.
- Cancel via Account Overview > Membership > Cancel your membership, or via the app store if purchased there.
- Cancel at least 24 hours before the end of the billing period to avoid a new charge.
- Save the confirmation screen and any confirmation email from Brain.fm or Apple/Google.
- If you are within 14 days and have not streamed content, request a refund citing the Consumer Contracts Regulations 2013.
- If charged after cancellation, email [email protected] with screenshots and request a refund. Keep all correspondence.
- If unresolved, contact your bank for chargeback or Section 75 if applicable, and contact Citizens Advice.
Plans
Annual
Not applicable
/ mois
Unlimited sessions, all modes, mobile apps, access to new music, offline mode
Unlimited sessions
all modes
mobile apps
access to new music
Lifetime
Not applicable
/ mois
Permanent access after single payment, no recurring charges
Permanent access after single payment
no recurring charges
No commitment. Billoff helps you cancel or adjust your Brain.fm subscription without hunting down every detail alone.
Pros & cons
Pros
Audio designed specifically to support focus, relaxation and sleep
Mobile apps and offline mode included in plans
Offers a free 7-day trial
Cons
Trustpilot rating 3.2/5 with multiple complaints about being charged after cancelling
Customers report difficulty finding the cancel button and slow support response
Refunds are generally not given for partial subscription periods
Competitors & alternatives
Below are common alternatives people compare for this type of subscription.
Mindspace
£6.99
/ mois
Focuses on science-informed sound wellbeing with binaural beats and nature soundscapes.
Soundscape
£6.99
/ mois
Integrates app blocking and AI to-do lists alongside soundscapes to reduce distractions.
TIDAL
£10.99
/ mois
Prioritises high-fidelity audio with HiRes lossless and Dolby Atmos.
Qobuz
£10.83
/ mois
Combines high-resolution streaming with a focus on fair artist compensation.
Countries where Brain.fm is available
Brain.fm is available in many countries. Here are several frequently cited markets:
Not publicly disclosed
Subscription & cancellation
What you should know about Brain.fm subscription and cancellation terms:
Subscription type
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancellation
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds
Refunds depend on billing date, country, and payment channel.
Family plan
The family plan admin can add or remove members per the service’s household and age rules.
Commitment
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Brain.fm subscription, whichever payment method you use.
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