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We generate and send your cancellation letter to Eros Now by registered mail
Sender
Recipient
Digital registered letter with receipt of acceptance
Subject : Cancellation of Eros Now agreement
Learn how to cancel Eros Now in the UK, expected times, fees and your rights. Rated 2.4/5 on Google Play; step-by-step web, iOS and Android guides.
| fastest method (name it + why) | Web account cancellation via Account Settings - immediate request processing and an email confirmation is sent. |
|---|---|
| effective delay | Cancellation prevents future renewals immediately; access continues until the end of the current billing cycle. |
| notice period | 0 days |
| cancellation fee (amount or 0) | 0 |
| minimum commitment | None |
| phone + hours | Not published by Eros Now |
| postal address for registered letter | Eros Now, 201, Kailash Plaza, Plot No.A-12, Opp.Laxmi Industrial Estate, 400053 Mumbai, India |
Eros Now is a digital entertainment service specialising in Indian films, TV series and Originals. It offers a free tier with limited content and a paid Premium tier with the full library, HD streaming and offline downloads.
The service targets fans of Indian entertainment in India, the United Kingdom and the United States, offering region-specific catalogues and subtitles for multiple languages.
| Legal name | ErosNow Private Limited |
|---|---|
| Headquarters | Mumbai, India |
| CEO | Ali Hussein |
| Subscribers | 36.2 million |
| Founded | 2012 |
More background is available on the brand page and public profiles: Wikipedia - Eros Now and Eros Now brand page.
| method | steps summary | estimated time | proof obtained | difficulty |
|---|---|---|---|---|
| Web | Log in to ErosNow.com, Account Settings > Subscriptions > Cancel Subscription | 5 minutes | Email confirmation from Eros Now | Easy |
| iOS (Apple) | Manage subscription in your Apple ID / iTunes subscriptions | 5-10 minutes | Apple receipt / subscription status in iTunes | Medium |
| Android (Google Play) | Manage subscription in Google Play > Subscriptions | 5-10 minutes | Google Play receipt | Medium |
| Phone | Not published - contact details not publicly disclosed | Not applicable | Not published | Hard |
| Use the Help Center contact form to send a cancellation request | 10-30 minutes to submit; response time varies | Email reply from support (if sent) | Medium | |
| Post | Send a registered letter to the registered office | Time to craft and post letter + delivery time - from several days | Postal proof of delivery | Hard |
Important note: Uninstalling the Eros Now app does not cancel a subscription. If you subscribed via Apple or Google Play you must cancel in their subscription systems.
If you move to another country you remain able to cancel at any time via your account or the store where you subscribed. Eros Now does not publish special relocation cancellation rules. Provide proof of address change if you want a support inquiry: a copy of a new address utility bill or tenancy agreement. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
If Eros Now raises the price and you were not properly notified in advance, you can cancel. Keep the notice or lack of notice as proof. Under the Consumer Rights Act 2015 services must be performed with reasonable care and skill; unfair variation clauses may be challenged.
To cancel after the death of a subscriber, contact Eros Now support and provide a copy of the death certificate and the account holder's identifying details. Eros Now's published help does not list a specific process, so provide documentation to the Help Center contact form and request account closure.
Accepted grounds from research include payment failure to deliver service (for example, paid but premium features not activated). Required proof: payment receipts (credit card statement, Google Play or Apple receipt) and screenshots of the issue. Under the Consumer Rights Act 2015 you may request the service be brought up to standard or obtain a remedy.
Eros Now has no published minimum commitment. You may cancel at any time through your account or the store used to subscribe. No cancellation fee applies.
Under the Consumer Contracts Regulations 2013 consumers have a 14-day right to cancel online service contracts. Exception for digital content: if you expressly consent to immediate supply and acknowledge loss of cancellation rights, the right can be lost. If you cancel within 14 days and a refund applies, the trader must refund within 14 days of receiving your cancellation notice.
Research shows no public record of retention offers from Eros Now. If you want to ask for a discount or a retention offer, contact the Help Center and request a retention offer or promotional rate. Provide your account email and explain why you are leaving (price, content). Use the Help Center form at Eros Now Help Center. Keep any written offer as proof.
Eros Now Premium costs £4.99 per month in the UK. Yearly cost calculation: £4.99 x 12 = £59.88 per year. If you cancel, you will save £59.88 in future subscription fees for one year.
Compare with competitors (monthly and yearly):
Cheapest competitor by monthly rate in our research: Qobuz at £10.83 per month. Switching from Eros Now Premium (£4.99) to Qobuz would increase your annual spend from £59.88 to £129.96, an additional £70.08 per year.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give a 14-day cooling-off period for online service contracts. For digital content, if you agree to immediate supply and acknowledge loss of right, the 14-day right may be lost.
The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and restricts unfair contract terms, including disproportionate cancellation penalties.
The Competition and Markets Authority (CMA) has warned against hard-to-cancel subscriptions and unclear auto-renewal terms. If you find it difficult to cancel, keep records and escalate.
1) Complain to Eros Now via the Help Center. 2) If unresolved, get advice from Citizens Advice. 3) Use Section 75 or chargeback through your card issuer for qualifying card payments. 4) Report persistent unfair practices to the CMA.
After cancellation your access continues until the end of the paid billing cycle. Eros Now states it does not provide refunds or credits for partial-month periods. Check your final bank or card statement for the last charge.
Your account and watchlist usually remain associated with your account details. You can re-subscribe at any time; re-activation typically restores access immediately after payment. If your subscription was managed by Apple or Google, re-subscribe through that store.
Keep the cancellation confirmation email, store receipts (Apple, Google Play) and bank statements. If you need to dispute a charge, these documents are required.
Eros Now's published policy states no refunds for partial-month membership periods or unwatched content. Exceptions: when payments were taken in error you should contact support and your card issuer for chargeback or Section 75 where eligible.
Follow this short checklist to cancel and protect yourself.
Free
/ mois
Access to trailers, limited features, first episodes of Originals, ad-free viewing for selected items, social sharing and watchlist functionality.
£4.99
/ mois
Complete library of movies and TV shows, unlimited HD streaming, Eros Now Originals, unlimited movie downloads for offline playback, multiple subtitles and a watchlist.
No commitment. Billoff helps you cancel or adjust your Eros Now subscription without hunting down every detail alone.
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£12.99
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High-fidelity audio up to 24-bit/192 kHz and Dolby Atmos support.
Eros Now is available in many countries. Here are several frequently cited markets:
What you should know about Eros Now subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Eros Now subscription, whichever payment method you use.
Cancel, adjust, or compare options in a few clicks.