Cancel Hoichoi the easy way

Service overview

Hoichoi is a streaming platform focused on Bengali-language content including music, web series and films. The service is owned by Hoichoi Technologies Private Limited and is part of SVF Entertainment.

Who it is for

Hoichoi targets the global Bengali-speaking audience with original Bengali productions and a catalogue of regional content.

Quick company facts

Website / Email cancellation

1. Compose an email to [email protected] with subject line "Cancel Subscription" and include your account email, subscription plan and reason for cancellation.
2. Attach any payment proof if the charge was recent and request confirmation of cancellation and the date when auto-renewal stops.
3. Cancel any associated auto-pay mandate in your bank app or UPI app if applicable to prevent further charges.
4. Keep the support ticket or reply email as proof.

iOS cancellation (Apple)

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID name at the top, then tap Subscriptions.
3. Find Hoichoi in the list and tap Cancel Subscription.
4. Apple will show the cancellation date; keep the Apple confirmation email.

Android cancellation (Google Play)

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon, then Payments & Subscriptions, then Subscriptions.
3. Select Hoichoi and tap Cancel Subscription.
4. Keep the Google Play confirmation email or screenshot as proof.

Amazon (Fire TV) cancellation

1. Open a browser and go to amazon.com/appstoresubscriptions and sign in to your Amazon account.
2. Locate Hoichoi in your subscriptions list and click Cancel Subscription.
3. Record the Amazon confirmation page or email.

Postal cancellation

1. Write a registered letter to Hoichoi, include your account email, full name, subscription plan, and date of request. Send to Hoichoi, 160 City Road, EC1V 2NX London, United Kingdom.
2. Retain the proof of posting and request a written confirmation from [email protected] by noting that you will expect an email reply within 14 days.

Moving abroad or relocation

If you change your country of residence and the subscription terms differ, notify [email protected] with proof of address change such as a utility bill or tenancy agreement. Hoichoi has not publicly published a specific relocation policy; request confirmation by email and keep the reply.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Price increase

If Hoichoi increases subscription prices for existing subscribers, you have the right to cancel without penalty from the date the new price takes effect when the price increase was not part of your original contract. Send an email to [email protected] quoting the price change and request cancellation and refund if charged in error. Keep the provider reply as proof.

Applicable law: Consumer Rights Act 2015 - unfair contract terms and the Consumer Contracts Regulations 2013 on cancellation rights.

Death of the subscriber

To cancel in the event of the subscriber's death, contact [email protected] and include a short note and a copy of the death certificate. Hoichoi has not published a formal list of accepted documents; include identity details and the subscription email to speed processing.

Applicable law: Consumer Contracts Regulations 2013.

Legitimate ground accepted by Hoichoi

Research shows Hoichoi accepts cancellation requests via email and app stores. Specific legitimate grounds such as prolonged service failure are not publicly listed by Hoichoi. For service failures raise a complaint to [email protected] and keep timestamps and screenshots of the issue.

Applicable law: Consumer Rights Act 2015.

End of commitment

If your subscription term ends (for example an annual plan ends), cancellation should be performed before the renewal date using the same channel you used to subscribe. If you miss this date the subscription will auto-renew. Use the app store cancellation or email to prevent renewal.

Applicable law: Consumer Contracts Regulations 2013.

Cooling-off period (14 days)

Under the Consumer Contracts Regulations 2013 you have a 14 days cooling-off right for distance contracts. For digital content the right to cancel is lost once supply begins with your express consent and acknowledgement that the right is lost. If you started streaming immediately after purchase and gave consent, a refund is unlikely unless content is defective.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - 14 days cooling-off period.

Before you cancel - negotiate

Hoichoi does not publicly list standard retention offers in the available research. To request a retention offer, email [email protected] and state your account email, current plan and that you are considering cancellation. Ask explicitly for a discounted monthly rate, promotional months, or a switch to the annual plan. Record any offer by reply email before accepting it.

What canceling saves you - math

Compute annual cost by plan:

• Monthly plan: £7.99 x 12 = £95.88 per year
• Quarterly plan: £19.99 x 4 = £79.96 per year
• Annual plan: £49.99 = £49.99 per year

Yearly savings by cancelling a Monthly plan and switching to the Annual plan: £95.88 - £49.99 = £45.89 saved per year.

Cheapest real alternative from competitors in the research: Qobuz at £10.83 per month equals £10.83 x 12 = £129.96 per year. Compare with Hoichoi Annual plan: £129.96 - £49.99 = £79.97 higher for Qobuz than Hoichoi Annual. Spotify and Amazon Music listed at £12.99 per month equals £155.88 per year.

Consumer law that applies

UK consumers are protected by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which provide a 14 days cooling-off right for distance contracts. For digital content the right is lost if supply begins with the consumer's express consent and acknowledgement. See the legislation at Consumer Contracts Regulations 2013.

Service quality and unfair terms

The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prohibits disproportionate cancellation penalties. If you believe contract terms are unfair, raise a formal complaint with Hoichoi and keep records of all correspondence.

How to escalate

First complain to Hoichoi via [email protected]. If unresolved, seek advice from Citizens Advice at Citizens Advice - cancelling a service. For guidance on online order cancellation rights see Which? - cancel an online order.

Payments and chargebacks

If Hoichoi refuses a statutory refund where one applies, for card payments you can raise a Section 75 or chargeback claim with your card issuer if the payment qualifies. Keep all evidence of the transaction and correspondence with Hoichoi.

Confirm access period

After cancellation your subscription remains active until the end of the current billing period. If cancelled within a trial or during the cooling-off period and you have not started streaming with express consent, request a refund in writing.

Download data and receipts

Save your receipts and any content you are allowed to keep. Hoichoi does not publish a user data export policy in the available research; email [email protected] to request copies of invoices or account data.

Re-activation

To re-subscribe log back into your Hoichoi account and choose a plan. Re-activation normally resumes paid access immediately and will charge your stored payment method or prompt you to add one.

Use this checklist to ensure cancellation is final and you keep proof.

• Decide which channel to use: app store for immediate effect or email for account-level cancellation.
• If using Apple or Google, cancel in the respective subscriptions settings and save the confirmation email or screenshot.
• If using email, send to [email protected] with account email, plan name and "Cancel Subscription" in the subject and keep the sent message.
• Cancel any auto-pay mandates in your bank or UPI app to prevent a separate charge.
• If you paid by card and need a refund, request it in writing and allow 14 days for processing under the Consumer Contracts Regulations where applicable.
• Keep evidence: screenshots, emails, and proof of posting for registered letters.