Cancel Prodigy the easy way

Company summary

Prodigy is an education technology company that provides gamified learning platforms primarily for maths and English aimed at children in grades 1 to 8. The business model includes free core access plus paid membership tiers that unlock extra content and in-game rewards.

Products and scope

Prodigy operates a web platform and mobile apps with subscription plans for Prodigy Math and Prodigy English. Paid plans add features such as more rewards, additional content and weekly allowances of in-game currency.

Who uses Prodigy

Primary users are parents, teachers and children aged roughly 5 to 13 years. Schools and educators also use Prodigy in the classroom context while parents subscribe to memberships for extra benefits per child.

Website cancellation (Parent or Educator account)

1. Sign in to your account on the Prodigy website.
2. Open the Memberships or Account settings page.
3. Select the child/member you want to cancel and click Cancel Membership.
4. Follow the on-screen confirmation steps until you receive a confirmation email.
5. Keep the confirmation email as proof of cancellation.
6. Official membership information is available at Prodigy membership pages.

Cancel on iOS (Apple App Store)

1. Open Settings on your iPhone or iPad.
2. Tap your Apple ID, then Subscriptions.
3. Find the Prodigy subscription and tap Cancel Subscription.
4. Keep the Apple cancellation confirmation as proof. Purchases via Apple are handled by Apple and refunds go through Apple.

Cancel on Android (Google Play)

1. Open the Google Play Store app.
2. Tap your profile icon, then Payments and subscriptions > Subscriptions.
3. Select Prodigy and tap Cancel subscription.
4. Keep Google Play confirmation as proof. Purchases via Google Play are handled by Google.

Cancel by phone

1. Call +44 800 808 5769 and provide the account owner name, email and child username.
2. Request cancellation and ask for an email confirmation.
3. Record the time and keep the confirmation email for proof.

Cancel by email or post

1. Email [email protected] with the subject line Cancel membership and include account details.
2. Or send a registered letter to Prodigy, Great Portland Street, W1W 7LT London, United Kingdom with a signed cancellation statement.
3. Keep the support reply or the registered post receipt as evidence.
4. Note: Prodigy lists an alternative support mailing address in its help channels for administrative mail at 144 Front St. W. Suite 400, Toronto, ON M5J 2L7; use the UK address above for a local registered letter.

Cooling-off period

Statutory cooling-off - For online contracts of services and many subscription contracts, the Consumer Contracts Regulations 2013 provide a 14 day cooling-off right. For digital content, the right may end if you expressly consent to immediate performance. Prodigy also publishes a refund window: a full refund is available if requested within the first 15 days of a monthly term or within the first 30 days of a 6-month or annual term. Refunds are returned to the original payment method. See Prodigy terms and the UK legislation at Subscription contracts 2024.

Technical inability or service failure

Prodigy accepts refund requests when Prodigy is technically unable to deliver the agreed service. Research states that refunds requested because of Prodigy’s technical inability to support usage are subject to Prodigy’s Terms of Use. Required proof: clear description of the issue, screenshots and any support ticket reference.

Purchase through third parties (Apple / Google)

If you subscribed through Apple App Store or Google Play, you must cancel via the store. Refunds for App Store purchases are handled by Apple; the Prodigy refund process does not apply to memberships subscribed through the Prodigy App via Apple.

End of commitment or voluntary cancellation

For members with no minimum commitment, cancellation takes effect immediately and stops future automatic renewals. Prodigy states subscriptions automatically renew until cancelled. Required proof: account owner identity and membership details.

Death of subscriber

The research does not specify Prodigy policy for death of subscriber. For account closure on sensitive grounds, contact Prodigy support by email at [email protected] and provide official documentation; the applicable law is Consumer Rights Act 2015 for fairness of contract terms.

Price increase

Research does not list a specific Prodigy policy for unilateral price increases. Under UK consumer law, significant contract changes entitle the consumer to end the contract; you should request cancellation and proof of the new terms and keep correspondence as evidence. Applicable law: Consumer Rights Act 2015 and the 2024 subscription rules.

Before cancelling: negotiate

Prodigy publishes ways to save in its blog and membership pages. If you want to avoid cancelling, check official offers at Ways to save on Prodigy memberships and Prodigy membership pages. There are no widely reported targeted retention discounts in the research. To ask for a retention offer or refund, open a support ticket or chat and request a refund within the published window: within 15 days for monthly or within 30 days for a 6-month or annual term. State your account email, child username and reason for cancellation.

What cancelling saves you - price math

Compute yearly cost by multiplying monthly price by 12. Examples using published Prodigy prices:

• Prodigy Math - Core: £9.95 x 12 = £119.40 per year. Annual listed price: £58.95.
• Prodigy Math - Plus: £14.95 x 12 = £179.40 per year. Annual listed price: £88.95.
• Prodigy Math - Ultra: £19.95 x 12 = £239.40 per year. Annual listed price: £118.95.
• Prodigy English - Level Up: £9.95 x 12 = £119.40 per year. Annual listed price: £74.95.

Cheapest real alternative among listed competitors: Qobuz at £10.83 per month. Qobuz yearly cost: £10.83 x 12 = £129.96 per year. Compare Prodigy Math - Core yearly cost: £119.40, which is £10.56 less than Qobuz per year when comparing monthly-basis calculations.

Relevant UK law

Key laws applying to subscriptions in the United Kingdom include the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. The 2024 legislation on subscription contracts introduced specific renewal cooling-off rights; see the UK legislation: Subscription contracts 2024.

Cooling-off, refunds and automatic renewal

The Consumer Contracts Regulations 2013 give a 14 day statutory cooling-off right for many online service contracts. The right may not apply if you gave express consent to immediate digital content delivery. The Competition and Markets Authority (CMA) regards hard-to-cancel subscriptions or unclear auto-renewal terms as potentially unfair. Prodigy states subscriptions automatically renew and publishes its own refund windows of 15 days for monthly and 30 days for 6-months or annual plans.

How to escalate

Step 1: Complain to Prodigy via [email protected] or phone +44 800 808 5769 and keep copies of all messages. Step 2: If unresolved, get guidance from Citizens Advice and consider a chargeback via your card issuer or Section 75 claim for card purchases over £100 if the card issuer rules apply. Step 3: For persistent contractual fairness issues, raise the matter with the CMA or seek alternative dispute resolution as advised by Citizens Advice.

Check access and billing

After cancellation, confirm you received a cancellation confirmation email. Cancellation stops future renewals; you retain access for the period already paid. Verify your bank or card statement in the following billing cycle to confirm no further charges occur.

Data and account re-activation

If you want Prodigy to delete or export account data, email [email protected] and request account deletion or data export. To re-activate a membership later, sign in to your account and purchase a new membership or re-subscribe via the store used originally.

Refund and final billing

To request a refund, submit a support ticket or chat request within 15 days for monthly terms or within 30 days for 6-month or annual terms per Prodigy policy. Refunds are issued to the original payment method. Purchases via Apple App Store must be refunded through Apple; Prodigy’s refund policy excludes App Store subscriptions.

Follow this checklist to cancel cleanly and protect your rights.

• Locate your Prodigy account email and child username.
• Decide cancellation channel: website, store, phone, email or registered post.
• If via website, log in and cancel under Memberships, then save confirmation email.
• If via Apple or Google Play, cancel in the store settings and save confirmation.
• If you want a refund, submit a support ticket within 15 days for monthly terms or within 30 days for 6-month/annual terms.
• Keep receipts, confirmation emails and any registered post receipts for evidence.
• Check your bank or card statement for any unexpected charges in the next billing cycle.
• If unresolved, contact Citizens Advice or your card issuer for chargeback or Section 75 options.