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We generate and send your cancellation letter to Weverse by registered mail
Sender
Recipient
Digital registered letter with receipt of acceptance
Subject : Cancellation of Weverse agreement
Step-by-step 2026 UK guide to cancel Weverse, refunds and rights. Rating not publicly disclosed. Save money and claim refunds correctly.
| fastest method (name it + why) | Cancel in the Apple App Store or Google Play - stops app-store managed subscriptions immediately and prevents the next scheduled payment |
|---|---|
| effective delay | Immediate (cancellation stops next scheduled payment) |
| notice period | 24 hours before renewal date |
| cancellation fee | £0 |
| minimum commitment | None |
| phone + hours | Not published by Weverse |
| postal address for registered letter | Weverse, Crown Way, CF14 3UZ Cardiff, United Kingdom |
Weverse is a fan-focused platform offering artist content, digital goods and Weverse DM direct messaging subscriptions for fans of K-pop and other artists.
Features include artist posts and exclusive content, in-app purchases using the digital currency Jelly, and Weverse DM subscriptions that allow paid direct messaging with artists.
The table below summarises official facts about the company.
| Full legal name | Weverse Company Co., Ltd. |
|---|---|
| Parent company | HYBE |
| Headquarters | Seongnam, South Korea |
| CEO | Joon Choi |
| Founded | 2018 |
| Employees | ~175 |
| Active monthly users | 10 million |
| Subscribers | 70 million |
| Target audience | K-pop fans and music enthusiasts |
| Official pages | Company - Help centre |
| method | steps summary | estimated time | proof obtained | difficulty |
|---|---|---|---|---|
| Web (weverse.io) | Cancel via your Weverse account or contact Weverse Help; website DM subscriptions will have regular payment cancelled automatically and refunds requested via Weverse Help | Up to 7 days for support response; cancellation effective at next renewal | Support ticket email or web confirmation | Medium |
| iOS (Apple App Store) | Open App Store > Account > Subscriptions > Cancel Weverse subscription | Immediate | App Store receipt and subscription status change | Easy |
| Android (Google Play) | Open Google Play > Menu > Subscriptions > Cancel Weverse subscription | Immediate | Google Play receipt and subscription status change | Easy |
| Email / Help centre | Open a request at Weverse Help using the web form | Up to 7 days for a reply | Ticket number or reply email | Medium |
| Post | Send a registered letter to the UK postal address | 14+ days | Postal proof of delivery | Hard |
| Phone | Not published by Weverse | Not published by Weverse | Not published by Weverse | Hard |
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a 14-day right to cancel distance contracts. If you cancel within 14 days you must inform the trader and you are entitled to a refund of payments received within 14 days of notification. If you asked Weverse to start the digital service during the 14-day period and gave explicit consent to start and to lose the right to cancel, the right to withdraw is lost for the period of service used. See Consumer Contracts Regulations 2013.
If Weverse changes the price or contract terms to your material disadvantage, check the terms of your specific subscription at Weverse Terms and contact Weverse Help with the change notice. You may be entitled to cancel if the change breaks the original agreement; retain the notice and your account records as proof.
Research shows permanent restriction for malicious messages results in inability to send or receive DMs and inability to resubscribe to that artist DM. Refund handling differs by purchase channel: web purchases can request refunds via Weverse Help; app purchases require app-store refund requests. Provide screenshots of the restriction notice and your account details when you request any refund.
The published resources do not give a specific Weverse rule for bereavement. To close or transfer an account contact Weverse Help and provide a copy of the death certificate and proof you are the estate executor or authorised contact. Retain all correspondence as proof.
Weverse subscriptions in research show no fixed minimum commitment; subscriptions are monthly and can be cancelled before the next renewal. If a plan has a minimum term, check the specific offer in your account and keep screenshots when cancelling.
Research lists the following grounds: withdrawal within 7 days of purchasing a membership if no content usage occurred; permanent restriction from Weverse DM for malicious messages is recognised and handled specially; refunds for website purchases are handled via Weverse Help while app purchases are subject to the app market refund policy.
Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and Consumer Rights Act 2015.
Research did not report Weverse retention offers. To attempt to keep your subscription contact Weverse Help and request any available discount or pause for your account; provide your account email, current subscription and a clear request. Open the help page at Weverse Help and keep the ticket number. No documented retention coupon or phone retention line was found in the research.
Weverse plan prices from research:
Cheapest competitor from the research:
Example saving comparisons:
Key UK protections: Consumer Rights Act 2015 - services must be performed with reasonable care and skill; Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - 14-day cooling-off right for distance contracts with exceptions for digital content once supply begins. The CMA enforces obligations about clear auto-renewal and easy cancellation.
The 14-day right to cancel starts when the contract is entered into and requires the trader to refund payments within 14 days of being told about the cancellation. If you agree to immediate supply of digital content and acknowledge losing the right to cancel, the right to withdraw ends for the period supplied. See the Consumer Contracts Regulations 2013.
First complain to Weverse via their Help centre at Weverse Help. If unresolved, contact Citizens Advice for guidance, report unfair practices to the Competition and Markets Authority (CMA) and use your card issuer for chargeback or Section 75 if the payment qualifies. For app purchases request refunds through Apple or Google Play according to their policies.
After cancelling, your access to paid content continues until the end of the paid period in most cases. For app-store cancellations you will usually retain access until the expiry date shown in the App Store or Google Play subscription details.
If you want data removal or account deletion request it via Weverse Help and keep the confirmation. If you want to reactivate later, log in and resubscribe; data retention policies are in Weverse terms at Weverse Terms.
For website subscriptions Weverse states regular payments will be cancelled automatically and refunds for remaining days can be requested via Weverse Help. For app purchases request refunds from Apple or Google Play following their refund rules; Google Play generally denies refunds for ongoing digital subscriptions unless defective or unavailable.
Follow this checklist to ensure cancellation is effective and you keep proof.
£4.59
/ mois
Direct messaging subscriptions with artists; paid using Jelly digital currency. Price effective from Jan 20, 2026 conversion.
£2.99
/ mois
Monthly BTS behind-the-scenes content via the app (Apple App Store and Google Play listings).
£2.99
/ mois
Monthly TXT behind-the-scenes content via the app (Apple App Store and Google Play listings).
No commitment. Billoff helps you cancel or adjust your Weverse subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
£12.99
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Unlimited access to a large music catalogue and Prime member discounts.
£12.99
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Personalised recommendations and podcasts with offline listening.
£10.83
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Focus on high-resolution audio and discounts on Hi-Res purchases.
Not published by source
/ mois
High-fidelity sound quality including HiRes and Dolby Atmos.
Weverse is available in many countries. Here are several frequently cited markets:
What you should know about Weverse subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Weverse subscription, whichever payment method you use.
Cancel, adjust, or compare options in a few clicks.