Cancel Caravan and Camping Club the easy way

Overview

The Camping and Caravanning Club (trading as Caravan and Camping Club) is a UK membership organisation providing access to Club sites, certificated and listed sites, member discounts and publications. It offers digital and paper membership levels and supports UK and overseas residents.

Main services

Members get access to Club campsites, the SiteSeeker app, member guides and magazines. Membership is billed annually and includes different options such as digital-only or paper magazine delivery.

Company facts

Official membership information and types are listed at Official membership page and details about membership types are at Membership types.

Web / App cancellation

1. Login to your members' area on the Club website or open the SiteSeeker App.
2. Go to Settings or Account and look for cancellation or membership options; follow prompts.
3. If you joined online or off-premises and are within 14 days, state you are cancelling under the Consumer Contracts Regulations cooling-off right.
4. Keep the on-screen or email confirmation as proof.

iOS / Android App cancellation

1. Open the SiteSeeker App and navigate to Settings.
2. Use the cancellation flow or use the in-app contact options to request cancellation; note the date and request a confirmation email.
3. Apps can show membership status; save screenshots and confirmation.

Phone cancellation

1. Call 02476 475442 and ask to speak to the membership team about cancelling your membership.
2. Give your full name, membership number and date of joining or renewal.
3. If within the 14-day cooling-off, explicitly state you are cancelling under the Consumer Contracts Regulations 2013 cooling-off right.
4. Ask for a confirmation reference and a written confirmation by email.

Email cancellation

1. Send an email to [email protected] from the address on your membership record.
2. Include membership number, full name, date of joining/renewal and the sentence: "I cancel my membership under the Consumer Contracts Regulations 2013" if within the 14-day cooling-off.
3. Request a written confirmation and keep the reply.

Post (registered letter)

1. Write a dated, signed letter including membership number, name and clear cancellation statement.
2. Send by registered post to Caravan and Camping Club, Westwood Way, CV4 8JH Coventry, United Kingdom.
3. Keep proof of posting and signed delivery receipt; follow up by phone if no confirmation.

For app-specific cancellation instructions see the Club's app cancellation guidance at App cancel page.

Cooling-off right (14 days)

Rule - If you joined online, by phone, or off-premises and joined after 14 October 2025 (or renewed after 1 November 2025), you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013. You can cancel for any reason and obtain a full refund provided you have not used Club services during that period.

Required proof - membership details, date of joining or renewal, and evidence you did not use any Club services (no bookings or site access).

Applicable law - Consumer Contracts Regulations 2013.

Used Club services within cooling-off

Rule - If any Club services (including UK Club Sites, Club Care Insurance, or RAC Arrival) were used during the 14-day cooling-off period, no full refund is due; the Club can charge for services provided.

Required proof - booking references or dates that show service use; the Club will retain the portion of the fee relating to services used.

Applicable law - Consumer Contracts Regulations 2013.

End of commitment / expiry of 12-month term

Rule - After the 14-day cooling-off period expires, the membership is non-cancellable for the remainder of the 12-month term and no refund is issued for the unused period.

Required proof - N/A; the Club will rely on membership start/renewal date.

Applicable law - Consumer Contracts Regulations 2013 and the Club's published membership terms at Membership undertaking.

Moving / relocation

Rule - The Club's published policies do not guarantee discretionary refunds for relocation; requests for cancellation on moving grounds are treated as discretionary outside the cooling-off window.

Required proof - proof of new permanent address or date of move; however the Club's research data shows discretionary refunds are not routinely granted outside cooling-off.

Applicable law - Consumer Rights Act 2015 applies to unfair contract terms; discretionary refunds are a matter of Club policy.

Death of subscriber

Rule - The Club may consider cancellation in the event of the subscriber's death. The Club's published procedures should be followed by contacting the membership team with proof.

Required proof - death certificate and membership details; contact the membership team via email or post.

Applicable law - Consumer Rights Act 2015 for fair treatment; follow Club procedure at Official site.

Legitimate grounds accepted by the Club (based on research)

Rule - Research shows the Club accepts cooling-off cancellations and will not refund after 14 days except at its discretion. The Club has refused discretionary refunds for closures of local Club Sites when requests fell outside the 14-day period.

Required proof - specific evidence depending on request (booking closure notices, site closure evidence). Applicable law - Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 where relevant.

Before you cancel: negotiate

Retention offers - Research did not identify consistent retention discounts from the Club. Members have reported that refunds outside the cooling-off period were refused. When you call, ask the membership team for options such as pro-rata credit, deferment of renewal, or a different membership level; note that any offer is discretionary and not guaranteed.

How to ask - Call 02476 475442, state your membership number and explain the reason you want to leave. Request any retention offers in writing. If told about a refund over the phone, request a written confirmation and note the refusal reported by other members if no refund is issued.

What cancelling saves you (math)

Current Club plan example - Digital Membership costs £56.95 per year. Monthly equivalent: £56.95 / 12 = £4.746 per month. Math: £4.746 x 12 = £56.95 per year. Cancelling this membership saves £56.95 per year.

Paper Membership costs £59.95 per year. Monthly equivalent: £59.95 / 12 = £4.9958 per month. Math: £4.9958 x 12 = £59.95 per year. Cancelling saves £59.95 per year.

Cheapest real alternative from competitors - The Caravan Club membership is listed at £63 per year. That is more expensive than the Club's Digital membership (no saving by switching to this alternative).

Summary numbers: cancel Digital membership = save £56.95/yr; cancel Paper membership = save £59.95/yr.

Key UK consumer law

The Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for contracts concluded online, by phone, or off-premises. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and limits unfair contract terms and disproportionate cancellation penalties.

Cooling-off and refunds

If you cancel within the 14-day cooling-off period you are entitled to a full refund unless you asked for the Club to start providing services during that period. If services were provided, the Club can charge for the services used. Source: research and Consumer Contracts Regulations 2013. For general Citizens Advice guidance see Citizens Advice - cancelling a service.

Auto-renewal and unfair practices

The Competition and Markets Authority (CMA) scrutinises hard-to-cancel subscriptions and unclear auto-renewal terms. If you find the Club uses unclear renewal terms or hard-to-find cancellation routes, you can escalate to Citizens Advice for guidance or the CMA for systemic issues. Cardholders can explore Section 75 or chargeback with their card issuer for qualifying payments.

Escalation steps

1. Complain in writing to the Club and keep copies. 2. If unresolved, contact Citizens Advice for next steps. 3. For payment disputes, consider Section 75 or chargeback. 4. Use the relevant ombudsman if the dispute falls in a regulated sector (evidence required).

Check access and bookings

After cancellation, verify that any future bookings are cancelled and that you will not be charged. If you cancelled within 14 days, confirm a refund or charge for any services used during the period.

Data and account closure

Request confirmation of account closure and ask what personal data the Club will retain. Keep a copy of the final confirmation email or registered-mail receipt as proof of cancellation.

Final billing and proof

Save all communications including confirmation emails, phone reference numbers and postal receipts. If a promised refund does not arrive, use these as evidence when contacting Citizens Advice or your card issuer for chargeback/Section 75 (if applicable).

Use this checklist to cancel and protect your rights.

• Identify if you are within the 14-day cooling-off window (date of joining or renewal).
• Choose cancellation channel - phone (02476 475442), email ([email protected]), app, or registered post.
• If using phone, ask for a confirmation reference and request written confirmation by email.
• If using email, include membership number, name, date of joining/renewal and a clear cancellation statement.
• If sending post, send a signed registered letter to Caravan and Camping Club, Westwood Way, CV4 8JH Coventry, United Kingdom and keep proof of posting.
• Keep all confirmation emails, screenshots, and delivery receipts as proof.
• If you used Club services during cooling-off, be prepared for the Club to charge for services used.
• If the Club refuses a lawful refund, contact Citizens Advice and consider card chargeback or Section 75 if payment qualifies.