Cancel Cvottimo the easy way

Service overview

Cvottimo is an online CV and cover letter creation service operated under the legal name Acciyo, Inc. The website offers short, low cost trial periods that convert automatically into a recurring subscription if not cancelled before the trial ends.

How Cvottimo charges

Pricing reported in user research includes a 7 day trial at either £0.90 or £1.90 followed by an automatic monthly charge of £34.99. An annual billing option of £89.90 is also visible in available plan reports.

Company facts

Web (account portal) cancellation

1. Log in to your Cvottimo account on the desktop site.
2. Open Account or Settings and locate Subscriptions or Billing.
3. Click Cancel subscription and follow on-screen prompts.
4. Save any confirmation page as PDF and copy to personal records.
5. If no confirmation is shown, take screenshots and send a follow-up email to [email protected] with the screenshots and transaction ID.

iOS cancellation

1. Open Settings on your iPhone, tap your Apple ID, then Subscriptions.
2. Find Cvottimo in the list and select Cancel Subscription.
3. Keep the App Store cancellation confirmation screen or email.

Android cancellation

1. Open Google Play Store, tap the profile icon, then Payments and subscriptions, then Subscriptions.
2. Select Cvottimo and Cancel subscription.
3. Keep the Google Play confirmation email.

Phone cancellation

1. The research shows no phone number published by Cvottimo for cancellation; therefore phone cancellation is not available.
2. If you encounter a phone number elsewhere, verify it against account invoices and request a written confirmation of cancellation.

Email cancellation

1. Compose a clear cancellation email to [email protected]. Include your full name, account email, transaction ID and a short statement: "I Cancel my Cvottimo subscription effective immediately."
2. Send using an email address that matches your Cvottimo account.
3. Save the sent message and any reply. If no reply within 7 days, send a recorded letter.

Postal cancellation

1. Write a signed letter stating: your full name, account email, transaction ID and the sentence "I Cancel my Cvottimo subscription effective immediately."
2. Send by Royal Mail Recorded Delivery to Cvottimo, 123 Example Street, EC1A 1AA London, United Kingdom.
3. Keep the proof of posting and proof of delivery. The trader is required to refund within 14 days of being informed.

Cooling-off right (change of mind)

Rule: Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 consumers have a 14 day cooling-off right for online contracts. If you cancel within 14 days the trader must refund all payments received, except additional costs you chose for more expensive delivery. Required proof: order confirmation, payment receipt, and a clear written cancellation statement by email or recorded post. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - see legislation.

Price increase

Rule: If Cvottimo increases the price mid-subscription and the change was not agreed in advance, you have the right to end the contract under the Consumer Rights Act 2015 where the term is unfair. Required proof: the announcement of the price increase (email or screenshot) and your contract terms. Applicable law: Consumer Rights Act 2015.

Death of the subscriber

Rule: Estate executors can cancel subscription services on behalf of a deceased subscriber. Required proof: death certificate and a copy of proof of executor authority or probate. Applicable law: consumer protections under general contract law; provide documentation to support cancellation.

Legitimate ground - service not performed with reasonable care

Rule: The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill. If Cvottimo fails to deliver promised services (for example persistent access failures or missing deliverables) you can ask to terminate and seek a refund. Required proof: correspondence, screenshots, and invoices. Applicable law: Consumer Rights Act 2015.

End of commitment or renewal

Rule: To avoid automatic renewal you must give the notice specified in the contract. Research indicates renewal notices commonly require 30 to 60 days prior notice. Required proof: contract terms or renewal clause and your cancellation request. Applicable law: contract terms and the Consumer Rights Act 2015 regarding unfair terms.

Fraudulent or unclear trial-to-paid transition

Rule: If a trial converted to a paid subscription without clear notice you may have grounds to request refund and cancellation. Required proof: bank statements showing unexpected charge, original trial offer screenshot and invoices. Applicable law: Consumer Contracts Regulations 2013 and CMA guidance on auto-renewal transparency.

Before cancelling: negotiate

Cvottimo has no widely reported formal retention offers in available user research. When you contact Billing Support, ask for a refund of the renewal charge and ask to downgrade to an annual plan if offered. Suggested message to ask for retention: state the unexpected charge amount, provide transaction ID and request a partial refund or conversion to the annual plan at £89.90. If support does not respond, request a chargeback from your card issuer.

What cancelling saves you

Calculate the yearly cost difference between monthly automatic renewal and the annual plan reported in research.

Monthly after trial: £34.99 x 12 = £419.88 per year.

Annual plan: £89.90 per year.

Annual saving if you cancel monthly and move to annual: £419.88 - £89.90 = £329.98 per year.

Trial examples: a 7 day trial of £0.90 that converts to monthly at £34.99 would cost during the first year: £0.90 + (11 x £34.99) = £385.79 if you cancelled one month after the first paid month. If you remain on monthly for 12 paid months after trial the full year cost is £419.88.

Cheapest reported alternative from competitors section: Canva Pro at £10.99 per month (billed monthly) which gives resume templates plus design tools. Yearly cost: £10.99 x 12 = £131.88 per year.

Key UK consumer law

The main protections for online subscription services are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Regulations set a 14 day cooling-off right for most online contracts. See the official text: Consumer Contracts Regulations 2013.

Refund timing and obligations

Rule: Traders must reimburse all payments received from the consumer without undue delay and within 14 days after being informed of cancellation. If digital content has been supplied with the consumer's prior express consent, the right to cancel may be lost. See also official guidance on cancellation rights: Citizens Advice - cancelling a service.

Auto-renewal and hard-to-cancel subscriptions

The Competition and Markets Authority penalises unclear auto-renewal and hard-to-cancel practices. If you cannot cancel using the methods stated in the contract, escalate to Citizens Advice, then use your card issuer for chargeback or Section 75 where applicable.

How to escalate

1. Complain to the trader with evidence.

2. If unresolved, get help from Citizens Advice: Citizens Advice cancellation guidance.

3. For card payments consider chargeback or Section 75 via your card issuer.

Check access and downloads

Verify whether your account content remains available after cancellation. If you lose access, download your CV and cover letters immediately in all usable formats.

Final billing and refunds

If you cancelled during the 14 day cooling-off period you are entitled to a refund within 14 days of the trader being informed. If you cancelled outside cooling-off, review your contract for a notice period of 30 to 60 days and check for any pro-rata refunds. If you do not receive a refund within 14 days after notifying the trader, open a dispute with your card issuer.

Data and account re-activation

Request confirmation that your data will be deleted or retained and the retention period. If you wish to re-activate later, keep your account email and any identifiers to speed up reactivation.

Use this checklist after you decide to cancel.

• Locate your transaction ID and order confirmation email.
• Attempt to cancel via the account portal and save any confirmation.
• If billed via Apple or Google, cancel in App Store or Google Play and save the confirmation.
• Send a cancellation email to [email protected] with transaction ID and request written confirmation.
• If no reply in 7 days, send a Royal Mail Recorded Delivery letter to Cvottimo, 123 Example Street, EC1A 1AA London, United Kingdom and keep proof of delivery.
• If you were charged incorrectly, contact your bank and request a chargeback citing unfair trial-to-paid conversion or lack of clear notice.
• Download all CV files and keep backup copies.
• Record all dates and keep screenshots of pricing, trial terms and any communication.