Cancel Langotalk the easy way

Core product

Langotalk is a language-learning app that provides an AI-powered tutor for voice and text conversation, pronunciation correction and memory across sessions. The app offers freemium access plus paid monthly, annual and lifetime plans.

Who makes it

Langotalk Ltd. was founded in 2022 by Ariel Verber and is headquartered in Tel Aviv, Israel. The team listed is approximately 4 employees.

Company facts

Web and in-app cancellation (recommended)

1. Open the Langotalk app on your device.
2. Tap Profile in the app menu.
3. Tap Manage Subscription.
4. Choose Cancel Subscription and confirm the cancellation.
5. Save a screenshot of the confirmation screen for your records.

Cancel using Paddle confirmation email

1. Find the purchase confirmation email you received from Paddle when you subscribed.
2. Click the 'Manage subscription' link contained in that email.
3. Follow Paddle's cancellation flow and confirm cancellation.
4. Keep the cancellation confirmation email from Paddle as proof.

Cancel on iOS (Apple App Store purchases)

1. On your iPhone or iPad open Settings.
2. Tap your Apple ID, then Subscriptions.
3. Select Langotalk and tap Cancel Subscription.
4. Apple will provide a confirmation; save this email or screenshot.
5. Langotalk cannot process cancellations for App Store purchases; follow Apple's record.

Cancel on Android (Google Play purchases)

1. Open the Google Play Store app.
2. Tap your profile, then Payments and Subscriptions, then Subscriptions.
3. Select Langotalk and tap Cancel Subscription.
4. Keep the Google Play confirmation email or screenshot as proof.

Cancel by post

1. Write a clear signed cancellation letter with your account details and purchase date.
2. Send the letter by registered post to: Langotalk, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep proof of posting and delivered receipt. Language: English is acceptable.

Cancel by email / support

1. Langotalk does not publish a public support email for cancellations; use in-app or Paddle link first.
2. If you contact support, keep all reply emails as proof. Response times are not published.

Moving abroad

Rule - Relocating outside of a service area is not listed by Langotalk as an automatic ground for refund or forced termination in the published terms. Required proof documents - proof of new residency address may be requested by support. Applicable law - Consumer Contracts Regulations 2013 cooling-off rights may still apply if you exercise the right within 14 days where digital content has not started.

Price increase

Rule - If Langotalk increases the price at renewal, you have the right to refuse the renewal and cancel. Required proof documents - your account renewal notice and the new price notification. Applicable law - Consumer Rights Act 2015 protection against unfair contract terms and the Consumer Contracts Regulations driven cooling-off rules where relevant.

Death of subscriber

Rule - Langotalk does not publish a specific policy for death of subscriber. Required proof documents - death certificate and proof of account ownership. Applicable law - contract law principles apply; contact Langotalk by post to the Cardiff address.

Legitimate ground accepted by Langotalk

Rule - Published Langotalk policies list cancellations via app, Paddle link or app store. Langotalk offers a 100% money-back guarantee within 14 days for purchases made through the Langotalk website processed by Paddle. Required proof documents - proof of original purchase and date. Applicable law - Consumer Contracts Regulations 2013 for online contracts; see refund page.

End of commitment or subscription expiration

Rule - For monthly, annual or lifetime plans the user can cancel at any time through the app or Paddle link. Required proof documents - account ID or subscription confirmation. Applicable law - Consumer Rights Act 2015 applies to service quality.

Cooling-off period

Rule - For purchases made through the Langotalk website and processed by Paddle, Langotalk offers a 14-day money-back guarantee from the original purchase date. For App Store and Google Play purchases refunds are subject to those platforms rules. Required proof documents - purchase confirmation and date. Applicable law - Consumer Contracts Regulations 2013 provide a 14-day cooling-off period; digital content exception may apply after download or streaming started. See Langotalk refund page and UK cooling-off rights.

Before you cancel - negotiate

Langotalk does not publish standard retention offers on its public pages. There are no reported official discounts or retention credits in the published terms. To request a retention offer, use the in-app Manage Subscription flow or the Paddle 'Manage subscription' link and ask for a discount or plan change. Save all replies as written proof.

What canceling will save you - yearly calculation

Compute savings by plan compared to monthly billing. Examples using published Langotalk prices:

Monthly Plan: £19.99 x 12 = £239.88 per year.

Yearly Plan (discounted) at £59.99 equals £59.99 per year. Annual saving vs monthly: £239.88 - £59.99 = £179.89 per year.

Annual Pro Access at £39.99 equals £39.99 per year. Saving vs Monthly: £239.88 - £39.99 = £199.89 per year.

Lifetime Plan (discounted) at £99.99 one-off is an alternative to annual cost.

Cheapest real alternative: Duolingo Plus at £7.99 per month or £47.99 per year is lower cost than Langotalk monthly. Duolingo Plus price example: £7.99 x 12 = £95.88 per year. Yearly saving vs Langotalk Monthly: £239.88 - £95.88 = £144.00 per year.

Key UK consumer law

Services must be performed with reasonable care and skill under the Consumer Rights Act 2015. The Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for online purchases, subject to the digital content exception once download or streaming starts. The Competition and Markets Authority treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices.

Cooling-off and refunds

If you purchased via Langotalk website processed by Paddle, Langotalk offers a 100% money-back guarantee within 14 days from the original purchase date. For purchases via Apple App Store or Google Play Store you must use the platform refund processes; Langotalk cannot process those refunds. See Langotalk refund page and the UK cooling-off rights page here.

How to escalate

First complain to Langotalk using in-app options or the Paddle link. If unresolved, contact Citizens Advice for guidance and consider chargeback via your card issuer or a Section 75 claim for qualifying card payments. For unfair contract practices contact the Competition and Markets Authority.

Confirm access and final billing

Keep the cancellation confirmation screen, email from Paddle or App Store/Google Play receipt. Cancellation does not automatically trigger a refund; you must request a refund if eligible. Check your card statement for future automatic renewals to ensure charges stop.

Data and re-activation

Langotalk stores account data according to its privacy policy on its website. To re-activate, reinstall and sign in; you may be offered previous data if the account remains. For data deletion request contact support via the website. For refunds of web purchases use the process on Langotalk refund page.

Follow this checklist after you decide to cancel so you have proof and protect your finances.

• Open Langotalk app and cancel via Profile - Manage Subscription.
• If purchased via Paddle click the 'Manage subscription' link in the confirmation email and cancel.
• If purchased via Apple or Google Play cancel in the platform subscription settings and keep confirmation.
• Take screenshots of cancellation confirmations and save confirmation emails.
• Check bank or card statements for any unexpected future charges for 60 days.
• If you believe you were charged incorrectly, request a refund via Langotalk refund page or via the platform used to buy the subscription.
• If Langotalk does not respond, contact your card issuer for chargeback or Section 75 for qualifying card purchases.