Cancel Nibble the easy way

Overview

Nibble is an app and service developed by Nibble Technology Limited that offers interactive lessons and learning content via mobile apps and a web account. The company was founded in 2020 and is headquartered in London.

Who uses Nibble

Nibble targets enterprise customers for sales contracts, procurement, and e-commerce negotiations while also offering consumer-facing subscription plans for interactive learning content and features.

How the product is delivered

Content is delivered through iOS and Android apps and a web account. Users can start a 7-day free trial on iOS and Android; unless auto-renewal is turned off, the trial converts to a paid annual plan.

Website cancellation (recommended)

1. Sign in to your account on the Nibble website.
2. Go to subscription or billing settings and click the "Cancel Subscription" button.
3. If you cannot find the button, email support at [email protected] explaining you wish to cancel before the trial or current period ends.
4. Save any on-screen confirmation or the support email as proof.
5. For additional guidance see Nibble blog - how to cancel.

Cancel on iOS (App Store)

1. Open Settings on your iPhone and tap your name, then Subscriptions.
2. Find Nibble and switch off auto-renewal at least 24 hours before the trial or subscription period ends.
3. Keep the Apple cancellation confirmation or receipt as proof. Note: refunds for App Store purchases must be requested from Apple.

Cancel on Android (Google Play)

1. Open the Google Play Store, tap your profile, then Payments and subscriptions, then Subscriptions.
2. Select Nibble and cancel auto-renewal at least 24 hours before the trial or subscription period ends.
3. Keep the Google Play cancellation confirmation as proof. Note: refunds for Google Play purchases must be requested from Google.

Cancel by email

1. Send a clear request to [email protected] and copy [email protected].
2. Include your account email, date of purchase, and the sentence: "Please cancel my subscription and confirm by return email."
3. Retain the reply from support as proof of cancellation.

Cancel by post

1. Send a registered letter to: Nibble, Example Street, EC1A 1AA London, United Kingdom.
2. Include your account email, user name, and a clear cancellation statement.
3. Keep Royal Mail proof of posting and any reply from Nibble.

Cooling-off period (14 days)

If you bought a subscription online you have a 14 calendar day cooling-off right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The 14 days start from the date the contract was concluded. To use the cooling-off right, notify Nibble within 14 days and request a refund. If you asked Nibble to start the service during the 14 days, they may deduct a charge for the service provided up to cancellation. Cite: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Price increase

If Nibble increases the price during a current subscription term, check the subscription terms you agreed to. Keep the notice of price change and your original terms. If the change breaches fairness under the Consumer Rights Act 2015, you may have grounds to cancel and seek a refund. Provide the price change notice and your original contract as proof. Cite: Consumer Rights Act 2015.

Death of subscriber

Nibble does not publish a specific death policy. To cancel an account after a subscriber death, send a request to [email protected] and include a copy of the death certificate and evidence of your authority to act for the estate. If Nibble does not publish guidance, follow escalation routes in the legal protections block below. Applicable law: Consumer Rights Act 2015 for contract fairness.

Service not supplied with reasonable care and skill

Under the Consumer Rights Act 2015, services must be performed with reasonable care and skill. If Nibble fails to deliver the service as described, collect evidence (screenshots, dates, and correspondence) and send a complaint to support. If unresolved, escalate to Citizens Advice and pursue chargeback or other remedies. Cite: Consumer Rights Act 2015.

End of commitment

If your plan is an annual subscription, cancellation must follow the notice terms in the subscription terms. If terms are unclear or impose unfair barriers, the Consumer Rights Act 2015 can render such terms unenforceable. Provide a copy of your subscription terms and the date you requested cancellation as proof. Applicable law: Consumer Rights Act 2015.

Before you cancel: try to negotiate

Reported retention offers for Nibble are not published in available sources. If you want to try to keep the service, ask support for a retention offer by emailing [email protected] or [email protected]. Use this script: state your account email, explain you want to cancel due to price, and request any discounted annual or monthly alternative. Keep any written offer as proof before deciding.

What cancelling saves you - yearly savings example

Example calculation using published plans: Monthly plan at £9.99 per month costs £9.99 x 12 = £119.88 per year. Nibble lists an annual plan at £12.99 (published value). Yearly saving if you switch from the monthly plan to the cheapest published annual plan: 119.88 - 12.99 = £106.89 per year. If you cancel the monthly plan entirely, you save £119.88 per year.

Cheapest real alternative noted in the market: GoForma Start Sole Trader at £44 per month (source: competitor data). Annual cost at that rate would be £44 x 12 = £528 per year. Choose carefully based on feature fit and buyer needs.

Key laws that protect you

Your main protections in the United Kingdom are the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prevents unfair contract terms. The Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for most online purchases.

Auto-renewal and unfair practices

The Competition and Markets Authority flags unclear auto-renewal terms and hard-to-cancel subscriptions as potential unfair practices. If Nibble makes cancellation difficult or hides auto-renewal, you can complain to Citizens Advice and the CMA may intervene for systemic issues.

Escalation steps

1) Complain to Nibble by email and keep correspondence. 2) If unresolved, contact Citizens Advice for next steps. 3) Use Section 75 with your card issuer for qualifying card payments over £100 or request a chargeback from your bank. 4) If the payment relates to a regulated sector, escalate to the relevant ombudsman. Keep all evidence: receipts, screenshots, and support replies.

Check access and final billing

After cancellation, verify whether you retain access until the end of the paid period or immediate loss of access. For App Store or Google Play cancellations, you typically retain access until the period paid for ends. Save your final bank statement entry showing the last charge.

Data and account re-activation

Decide if you want Nibble to delete your account or keep it for re-activation. Email support at [email protected] to request data deletion or to confirm how long your account data will be kept. Keep any confirmation of data deletion or retention.

Requesting refunds

For purchases made through the App Store, request refunds from Apple. For purchases made through Google Play, request refunds from Google. For purchases made directly on Nibble's website, follow the Nibble subscription terms and the Terms of Use available at subscription terms and terms of use.

Use this checklist to cancel and protect your rights.

• Find your account email and subscription receipt before contacting support.
• If you subscribed via Apple or Google, turn off auto-renewal at least 24 hours before the trial or period ends.
• If you subscribed on the Nibble website, click the "Cancel Subscription" button or email [email protected].
• Save confirmation emails, screenshots of cancellation, and transaction records.
• If you expect a refund and do not receive it, request a chargeback or Section 75 claim when eligible.
• If you face an unfair contract term or persistent refusal to refund, contact Citizens Advice or the CMA.