Cancel Resume Genius the easy way

Service overview

Resume Genius is an online resume, CV and cover letter creation service that provides templates, an AI summary generator, resume checking and export options in PDF, Word and text formats. The platform markets easy resume building and reviewer services for job seekers.

Who runs it

The business operates under Sonaga Tech Limited and lists Howard Chai as CEO and Edward Huang as founder. The company has approximately 29 employees and reports 1,000,000 active monthly users.

Company facts

Web - Cancel via your Resume Genius account

1. Go to resumegenius.com/support.
2. Log in with your account email and password.
3. Click My Account in the upper right menu and select subscription or billing to modify or cancel.
4. Follow on-screen prompts to confirm cancellation; take a screenshot and save any confirmation email.

iOS - Cancel app subscription

1. If you subscribed via the iOS app, open Settings on your iPhone.
2. Tap your name, then Subscriptions, find Resume Genius or Resume Genius: CV Maker Now.
3. Tap Cancel Subscription and confirm. Keep the App Store confirmation email as proof.

Android - Cancel via Google Play

1. If subscribed through Google Play, open the Play Store app.
2. Tap your profile icon, then Payments and Subscriptions, then Subscriptions.
3. Select Resume Genius and Cancel subscription. Save any confirmation email from Google Play.

Phone - Call support

1. Call (866) 215-9048 Monday to Friday, 08:00 to 00:00 EDT.
2. Tell the agent you want to cancel your subscription and request an email confirmation.
3. Note the agent name, date and time. Keep the confirmation email or chat transcript.

Email - Request cancellation by email

1. Send an email to [email protected] with subject Cancel Subscription and include your account email, full name and last 4 digits of payment method.
2. Request a written confirmation and the effective cancellation date.
3. Retain the sent email and any reply as proof.

Post - Registered letter

1. Send a registered letter to Resume Genius, 123 Example Street, 10001 New York, USA.
2. Include account holder name, account email, request to cancel subscription and ask for confirmation by email.
3. Keep the postal return receipt as proof.

Moving abroad or relocation

If you move and can no longer use Resume Genius because the service region restricts access, present proof such as a change of address or new employment contract. Resume Genius does not publish a dedicated relocation policy, so use standard cancellation channels and keep proof of your move.

Applicable rule: Consumer Rights Act 2015 - services must be performed with reasonable care and skill when assessing service delivery issues.

Price increase

If Resume Genius increases recurring prices after you subscribed, you can cancel if you do not accept the new price. Provide the notice of price increase as proof and your cancellation request. The provider must honour cooling-off rules where applicable.

Applicable rule: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - consumers have rights around contract information and renewal terms. See legislation.gov.uk.

Death of the subscriber

In case of the subscriber's death, the estate executor must contact [email protected] and provide a copy of the death certificate and proof of authority to act for the estate. Resume Genius does not publish special bereavement rules; follow email or postal cancellation and keep documented proof.

Legitimate ground (service failure)

If Resume Genius fails to supply the service with reasonable care and skill, the Consumer Rights Act 2015 applies. Gather evidence such as failed downloads, broken export functions, or unresolvable technical problems and ask for cancellation and refund if the service is not remedied.

Applicable rule: Consumer Rights Act 2015.

End of commitment / subscription expiry

To stop a subscription from renewing, cancel before the renewal billing date via account settings, live chat or phone. Research notes the subscription auto-renews and that cancellation takes effect at the end of the current paid term.

Cooling-off (14-day trial and renewals)

Resume Genius operates a trial plan of 14 days. Customers within the 14-day subscription term may be eligible for a full refund if they contact customer service prior to the end of the trial. For renewal cooling-off and renewals, the Consumer Contracts Regulations 2013 provide a 14-day cooling-off period; the UK Consumer Act 2024 clarifies subscription cooling-off rights.

Applicable rule: Consumer Contracts Regulations 2013 and Consumer Act 2024, Chapter 2.

Before you cancel - negotiate

Resume Genius representatives have been reported to offer retention discounts or alternatives during phone or chat interactions. One Trustpilot testimonial states: "Joel C was great and straight to the point with cancelling my subscription. Although he did keep trying to sell me stuff, it was still an incredibly smooth, helpful experience." Use phone or live chat and ask for a retention offer by saying you want to cancel and would consider staying for a lower price. Document any offer in writing before accepting.

What cancelling saves you - concrete math

Compare the main Resume Genius plans and compute yearly costs to show savings:

• 14-day Trial plan then renewal at £23.95 every four weeks: annual cost = £23.95 x 13 billing cycles = £311.35 per year.
• Annual Plan: £95.40 per year (listed as £7.95 monthly equivalent, 12 x £7.95 = £95.40).
• iOS weekly subscription at £6.99 per week: annual cost = £6.99 x 52 = £363.48 per year.

If you switch from the four-week billing plan at £311.35 per year to the Annual Plan at £95.40, annual saving = £311.35 - £95.40 = £215.95 per year.

Cheapest competitor from research: My CV Buddy at £2.99 per month. Yearly cost = £2.99 x 12 = £35.88 per year. If you cancel a Resume Genius annual plan (£95.40) and switch to My CV Buddy, saving = £95.40 - £35.88 = £59.52 per year.

UK consumer law that applies

The key laws that protect UK consumers for online subscriptions are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Act 2024 (Chapter 2 on cooling-off rights). The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and limits unfair contract terms.

Cooling-off and refunds

The Consumer Contracts Regulations 2013 provide a 14-day cancellation period for distance contracts with reimbursement obligations; however, digital content rules mean refunds may not be available if you agreed to immediate download or streaming. The Consumer Act 2024 clarifies the right to cancel subscription contracts during initial and renewal cooling-off periods. See Consumer Contracts Regulations 2013 and Consumer Act 2024.

Escalation steps if Resume Genius will not cancel

1. Complain in writing to Resume Genius via [email protected] and keep records. 2. If unresolved, contact Citizens Advice for guidance and formal complaint wording. 3. For payment disputes, consider Section 75 or chargeback through your card issuer for qualifying card payments. The CMA monitors hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair practices.

Access to files and exports

Resume Genius states that once cancelled you can view documents but cannot download, print or edit them. Save copies of any final resume or cover letter before cancellation if you need offline access.

Final billing and refunds

Cancellation takes effect at the end of the current paid term and the remaining part of a subscription after cancellation is not refundable except where Resume Genius grants a refund during the 14-day subscription term. If you believe you are owed a statutory refund under UK law, include the legal basis in your support request and escalate if necessary.

Re-activation

You can re-subscribe later. Keep your account credentials and any exported resumes. If you re-subscribe through the iOS or Google Play stores, follow their subscription restore process and keep confirmation emails.

Follow this checklist to cancel and preserve proof and documents.

• Log in to your account and attempt cancellation via My Account. Save screenshots of steps and confirmation pages.
• If using phone or chat, request an email confirmation and note agent name, date and time.
• Send an email to [email protected] with subject Cancel Subscription including account email, full name and payment details last 4 digits. Keep sent email copy.
• Download or export any resumes or cover letters you need before completing cancellation. Resume Genius may block downloads after cancellation.
• If you subscribed via the App Store or Google Play, cancel through your device subscriptions and keep app store confirmation.
• If you need to escalate, gather transaction receipts, emails, screenshots and any chat transcripts before contacting Citizens Advice or your card issuer for chargeback.