Cancel The Real World the easy way

Overview

The Real World is a subscription-based online education platform that combines daily live training, community features and multi-campus learning paths for business and high-income digital skills. It presents nine campuses including Strategic Marketing, Ecommerce and AI Automation and is positioned at a premium price point for intensive, cohort-style learning.

Core features

Members gain access to: daily live sessions, a student portal, progress sync, a student directory and access to all campuses. The platform advertises a single-tier subscription that covers all features.

Company facts

Web (membership portal) - detailed steps

1. Open the membership portal at The Real World Terms or your account URL.
2. Sign in with the email used to subscribe.
3. Go to Account Settings or Subscriptions, choose the active subscription and click Cancel.
4. Keep the on-screen confirmation and the cancellation email as proof.
5. Access remains until the end of the current paid period.

iOS - detailed steps

1. Open the Settings app on your iPhone or iPad.
2. Tap your name, then Subscriptions.
3. Select The Real World and tap Cancel Subscription.
4. Save the Apple confirmation email for proof.

Android (Google Play) - detailed steps

1. Open the Google Play Store app.
2. Tap your profile icon then Payments & subscriptions then Subscriptions.
3. Select The Real World and tap Cancel subscription.
4. Save the Google Play confirmation email.

Phone - detailed steps

1. The Real World does not publish a phone cancellation number. If you want to attempt phone contact, use the support portal at support to request call-back details.
2. If phone contact is arranged, record date, time and name of the agent.

Email and Post - detailed steps

1. Email: Send a cancellation request to [email protected] including your name, subscription email and a clear statement to cancel immediately. Keep the sent email and any reply.
2. Post: Send a signed, dated letter to The Real World, Crown Way, CF14 3UZ Cardiff, United Kingdom by recorded delivery. Retain proof of postage and a copy of the letter.

Moving abroad or relocation

The Real World does not publish a specific relocation cancellation policy. If you need to cancel due to relocation, contact [email protected] and attach proof such as a utility bill or tenancy agreement that shows the new address. The trader may consider exceptional refunds only where required by applicable law or at their discretion.

Price increase

If The Real World increases the subscription price during a binding contract, UK consumer protections apply. Ask for written confirmation of the price change and request cancellation if you do not accept the new price. Keep the price change notice as proof.

Death of the subscriber

In the event of the subscriber's death, contact [email protected] and supply a death certificate. The Real World handles requests on a case-by-case basis; refunds are offered only where required by law or by explicit company policy.

Legitimate grounds accepted by The Real World

Research shows The Real World considers exceptional circumstances on a case-by-case basis and will review refund requests where required by law. Examples to supply as proof include medical certification or evidence of prolonged incapacity. Written evidence must be sent to [email protected].

End of commitment

Annual Pay Monthly plans have a 12-month commitment. Cancel at the end of the committed term to avoid renewal. For Monthly subscriptions there is no minimum commitment; cancel before the next billing date to prevent renewal.

Cooling-off period (right to cancel under distance selling)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a 14-day cooling-off period for online distance contracts for services. If you cancel within 14 days and the service has not been fully performed, you are entitled to a refund within 14 days of the cancellation being received. If you requested that performance starts during the 14-day period and acknowledged loss of cancellation rights, a partial charge may apply for services already provided. Refer to the Consumer Contracts Regulations 2013 for full details.

Before you cancel - try to negotiate

Research does not show published retention discount offers from The Real World. If you want to ask for a retention offer, contact [email protected] and use a clear message such as: "I want to cancel my subscription. Do you offer a retention discount, paused billing, or a lower locked-in price?" Keep all replies. If The Real World offers a retention option, request written confirmation of the new price and renewal terms.

What cancelling saves you - math and cheapest alternative

Compute yearly cost for the main plans using company pricing listed publicly:

• Monthly plan: Monthly: £79 x 12 = £948 per year
• Annual Pay Monthly: £99 x 12 = £1,188 per year
• Annual Pay in Advance (listed as £99 x 12): £99 x 12 = £1,188 paid up front

Cheapest real alternative from competitors in our research: Practice Hub at £39 per month. Yearly cost: £39 x 12 = £468. Savings example if you switch from Monthly The Real World £79 to Practice Hub £39: £948 - £468 = £480 saved per year.

Key UK laws that apply

Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - gives a 14-day cooling-off period for distance contracts and requires refunds within 14 days of cancellation where applicable. Consumer Rights Act 2015 - services must be performed with reasonable care and skill and protects against unfair contract terms. The Competition and Markets Authority (CMA) expects clear auto-renewal and easy cancellation processes.

How these rules affect The Real World

If you bought online you have a 14-day right to cancel under the Consumer Contracts Regulations 2013 unless you expressly agreed that the service would start immediately and acknowledged loss of the right to cancel. Digital content may be excluded from the right to withdraw if access or streaming began with your express consent and acknowledgement of loss of cancellation rights. If the service is not provided with reasonable care and skill, you can pursue remedies under the Consumer Rights Act 2015.

Escalation steps

1. Complain to The Real World via support and keep all correspondence. 2. If unresolved, get tailored advice from Citizens Advice. 3. For qualifying card payments you may use Section 75 or request a chargeback via your card issuer. 4. Report unclear auto-renewal or hard-to-cancel practices to the CMA.

Check access and final billing

After cancellation you keep access until the end of the current paid period. Check your bank statement for the last payment date and the next scheduled payment to confirm cancellation worked. If you see an unexpected charge, contact [email protected] immediately and request a refund where applicable.

Data and re-activation

Request a copy of your account data from support if you want records of progress or certificates. If you decide to re-join later, a new subscription will be created and pricing may change; veteran locked-in prices may not be available to returning subscribers.

Receipts and proof

Keep the cancellation confirmation email and any on-screen confirmation as proof. If you sent a recorded delivery letter, retain the postal receipt. If the trader fails to acknowledge cancellation, use your sent email or postal proof when disputing charges with your bank.

Complete this checklist to cancel cleanly and protect your consumer rights.

• Sign in to the membership portal and cancel via Account Settings; save the confirmation email.
• If you subscribed via Apple, cancel in iOS Subscriptions and save the Apple confirmation email.
• If you subscribed via Google Play, cancel in Google Play subscriptions and save the confirmation email.
• If you prefer email, send a dated cancellation request to [email protected] and save the sent message and any reply.
• If you prefer post, send a signed registered letter to The Real World, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep proof of postage.
• Check your next bank statement to confirm no further renewals; if charged after cancellation, contact support and your card issuer for a chargeback or Section 75 claim if eligible.
• Request a data export if you need training records or certificates.