Cancel ClickUp the easy way

Product summary

ClickUp is a cloud-based project and task management platform built for teams across departments to plan work, track tasks, automate processes and collaborate in documents and chats.

Core features

ClickUp offers task management, multiple views (list, board, Gantt), automation runs, time tracking and document collaboration. AI features such as Brain AI and Everything AI are sold as separate add-ons.

Company facts

Web - cancel from your ClickUp workspace

1. Sign in to your ClickUp workspace as an admin.
2. Go to Settings (avatar or workspace name) - select Billing.
3. Select the plan you wish to cancel or choose Downgrade your plan.
4. Follow on-screen prompts to confirm cancellation. You will receive an email confirmation.
5. If on annual billing, ensure cancellation is submitted at least 30 days before renewal date to prevent auto-renewal.

iOS - cancel via Apple

1. Open Settings on your iPhone or iPad.
2. Tap your name - Subscriptions - locate ClickUp - tap Cancel Subscription.
3. Keep the Apple confirmation email as proof of cancellation.

Android - cancel via Google Play

1. Open Google Play Store app - tap your profile icon - Payments and subscriptions - Subscriptions.
2. Select ClickUp and Cancel subscription.
3. Keep the Google Play cancellation email as proof.

Email - cancel through ClickUp support

1. Send an email from the account owner address to [email protected] with subject line "Cancel ClickUp subscription".
2. Include workspace name, account email, plan type and desired cancellation date.
3. Retain ClickUp response as proof of cancellation.

Post - registered letter

1. Write a clear cancellation statement including account email, workspace name and subscription details.
2. Send by recorded/registered post to: ClickUp, 1309 Coffeen Avenue, Suite 1200, 82801 Sheridan, USA.
3. Keep proof of postage and signed recipient confirmation.

Moving abroad or relocation

If you move, ClickUp does not publish a special relocation exception in its public terms. If relocation creates payment or legal complications, provide proof of new address (utility bill or tenancy agreement) and contact [email protected] to request cancellation. If cancellation is connected to a renewal you must still meet the 30 days prior notice for annual plans.

Related law

No specific ClickUp rule published - use standard consumer escalation under Consumer Contracts Regulations 2013 where applicable: Consumer Contracts Regulations 2013.

Price increase at renewal

If ClickUp increases the price at renewal, the customer has the right to end the renewal cooling-off period once notified. Traders must give a renewal cooling-off notice on the first day of each renewal cooling-off period under the Digital Markets, Competition and Consumers Act 2024. Provide the renewal notice from ClickUp and your account and billing statement when cancelling.

Related law

Digital Markets, Competition and Consumers Act 2024 - renewal cooling-off rules: see source.

Death of the subscriber

ClickUp terms do not specify a deceased subscriber process. To request closure notify [email protected] and provide the death certificate and proof of authority (executor or administrator). Keep correspondence and allow ClickUp to respond per its support process.

Legitimate grounds (service not provided or breach)

Consumer Rights Act 2015 applies - services must be performed with reasonable care and skill. If ClickUp fails to provide service or suspends access without valid reason, collect evidence (screenshots, emails) and escalate to ClickUp support. If unresolved, escalate to Citizens Advice and the Competition and Markets Authority.

End of commitment / contract term

Annual Services plans automatically renew for a further 12-month period unless you provide notice at least 30 days prior to your renewal date. To end at term, cancel in-account or send written notice 30 days before renewal.

Cooling-off rights (new purchases)

Under the Consumer Contracts Regulations 2013 you have a 14-day cancellation right for contracts concluded online, with refund within 14 days of cancellation notice. ClickUp also publishes a 30-day Satisfaction Guarantee for first-time purchases or upgrades - contact ClickUp within 30 days for a full refund under that guarantee: ClickUp Terms and Consumer Contracts Regulations 2013.

Before cancelling - how to negotiate with ClickUp

Research found no published retention offers from ClickUp. To request a retention offer contact [email protected] and ask for account review, downgrade options or credits. If you are on an annual plan ask explicitly for a downgrade effective at the next renewal date and for any pro rata refund where the Satisfaction Guarantee applies within 30 days of purchase.

What cancelling saves - exact yearly calculations

Compute yearly cost per plan (annual billing price x 12):

• Unlimited - £7 x 12 = £84 per user per year.
• Business - £12 x 12 = £144 per user per year.
• Business Plus - £19 x 12 = £228 per user per year.
• Brain AI add-on - £9 x 12 = £108 per user per year.
• Everything AI add-on - £28 x 12 = £336 per user per year.

Example saving if you cancel a single Business user: £144 per year. If you cancel Business Plus for one user: £228 per year.

Cheapest real competitor alternative

From the competitor data available, Monday.com lists an annual price of £132 per year (equivalent to £11/month billed annually). That means ClickUp Unlimited at £84/year is cheaper than Monday.com at £132/year. Use the competitor price to compare features you need before switching.

Key UK consumer law applicable

The main laws are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Digital Markets, Competition and Consumers Act 2024 adds renewal cooling-off protections for subscription renewals. The CMA is the regulator overseeing unfair contract terms and hard-to-cancel subscriptions.

Cooling-off and refunds

Under the Consumer Contracts Regulations 2013 you have a 14-day cancellation right for most online contracts with refund within 14 days of notification, unless you accepted immediate performance of digital content. ClickUp also publishes a 30-day Satisfaction Guarantee for first-time purchases or upgrades - contact ClickUp within 30 days for a refund under that guarantee: ClickUp Terms and Consumer Contracts Regulations 2013.

How to escalate if ClickUp will not cancel or refund

1) Complain to ClickUp support in writing and keep evidence. 2) If unresolved, get advice from Citizens Advice and report potential unfair contract terms to the Competition and Markets Authority. 3) For card payments, consider chargeback via your card issuer and Section 75 for qualifying credit card purchases.

Access and data retention

Before cancelling export essential data - tasks, docs and attachments. Use ClickUp export features in workspace settings. If you delete your account follow the process in ClickUp help: Delete your account.

Final billing and refunds

If you cancelled within ClickUp's 30-day Satisfaction Guarantee, request refund from [email protected] and keep the confirmation email. Otherwise ClickUp terms state fees are non-refundable except as required by law or under the Satisfaction Guarantee: ClickUp Terms.

Re-activation

To re-activate sign in and choose a new plan or upgrade. If you cancelled close to renewal date ensure any required 30-day notice windows have passed to avoid unintended reactivation charges.

Use this checklist to complete cancellation and protect your data and payments.

• Identify account owner email and admin rights.
• Export tasks, docs and attachments from workspace settings.
• Check billing cycle and determine renewal date - note 30 days prior for annual plans.
• Cancel in-account or send written notice to [email protected] and keep confirmation.
• If you paid by card and need a refund, request it and keep replies; consider Section 75 or chargeback if payment qualifies.
• If cancelling under the 14-day statutory right or 30-day Satisfaction Guarantee, request refund within the statutory or guarantee window.
• Retain proof: screenshots, confirmation emails, registered post receipt.