Cancel Trello the easy way

Quick overview

Trello is a visual project management tool that organises work into boards, lists and cards. It is maintained by Trello, Inc., a subsidiary of Atlassian, and targets teams across marketing, product, engineering and remote-first workplaces.

Key features

Trello provides kanban-style boards, card-based task management, Power-Ups (integrations), checklists, attachments and automation runs. It scales from a free tier for small teams to Enterprise for organisation-wide management.

Company facts

Web (billing portal) - full steps

1. Sign in at your Trello or Atlassian account.
2. Open your Workspace or organisation billing settings.
3. Locate the subscription under Billing or Plans and choose Cancel or Downgrade.
4. Follow on-screen prompts and confirm cancellation.
5. Save the confirmation email and a screenshot of the billing page showing cancellation.

iOS - full steps

1. Open Settings on your iPhone.
2. Tap your name at the top to open Apple ID.
3. Select Subscriptions.
4. Find Trello and tap Cancel Subscription.
5. Keep the App Store confirmation email or screenshot.

Android - full steps

1. Open Google Play Store on your Android device.
2. Tap the profile icon then Payments and subscriptions then Subscriptions.
3. Find Trello and choose Cancel subscription.
4. Keep the Google Play cancellation receipt email or screenshot.

Email / Support - full steps

1. Sign into your Trello account and open the Atlassian support centre.
2. Submit a support request stating your account email, plan and explicit request to cancel.
3. Request confirmation of cancellation and keep the ticket ID and reply.

Post - full steps

1. Write a formal letter including your full name, account email, plan and explicit request to cancel or terminate at the end of the billing period.
2. Send by Royal Mail Recorded Delivery or registered post to: Trello, Broadway, 10006 New York, USA.
3. Keep the proof of postage and Recorded Delivery receipt. Ask in the letter for written confirmation.

Cooling-off period

UK consumers have a 14-day cooling-off right for distance contracts under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To exercise this right notify Trello with a clear statement of cancellation within 14 days of contract conclusion. If you cancel within this period you are entitled to a full refund of sums paid under the contract.

Applicable law: Consumer Contracts Regulations 2013.

Price increase

If Trello raises the price after you subscribed, you may have the right to terminate the contract if the change is material. Provide the notice from Trello and your account email as proof. The contract terms and Trello communications will determine your right; retain emails showing the price increase.

Applicable law: Consumer Rights Act 2015 - services must be performed with reasonable care and skill.

End of commitment

If you subscribed to an annual plan, the minimum commitment is 12 months. For monthly plans you have 0 months minimum commitment and can cancel before the next billing date. Provide your account email and the billing invoice as proof when requesting termination.

Death of the subscriber

To cancel after the death of a subscriber provide a copy of the death certificate and proof of authority (executor or administrator). Contact Atlassian support with these documents and request account closure and billing stop.

Legitimate ground / breach of contract

If Trello fails to provide services with reasonable care and skill, that constitutes a breach under the Consumer Rights Act 2015 and may justify termination without charge. Supply screenshots, logs or other evidence showing the problems and the dates.

Applicable law: Consumer Rights Act 2015.

Immediate cancellation requests

For accidental payments or incorrect charges, submit a support ticket with copies of invoices and request an immediate refund or charge reversal. Trello states that prepaid subscriptions are generally non-refundable but Atlassian support reviews cases and offers first-30-day refunds in certain circumstances.

Before you cancel: negotiate

Trello does not publish a standard retention offer. You can request a refund, a prorated credit, or a downgrade by contacting Atlassian support from your account. Present a clear case: account email, recent invoices, reason for leaving and whether you will downgrade instead of leaving. Trello support may consider a refund within the first 30 days or offer technical assistance to resolve issues. If you are on an annual plan ask for a prorated refund for unused months; Trello's public policy states prepaid subscriptions are generally non-refundable but Atlassian support reviews cases.

What cancelling saves you - concrete math

Example 1 - Premium monthly: £12.50 x 12 = £150 per year. Cancelling Premium monthly to Free saves £150 per year.

Example 2 - Premium annual: £120 per year. Cancelling Premium annual to Free saves £120 per year.

Example 3 - Switch from Premium monthly to Premium annual: £12.50 x 12 = £150 minus £120 = £30 saved per user per year.

Cheapest named alternative: ClickUp at £4 per user per month when billed annually. Annual cost: £4 x 12 = £48 per user per year. Savings vs Trello Premium annual: £120 - £48 = £72 per user per year.

Key UK consumer laws

The main laws are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The 2013 Regulations give a 14-day cooling-off period for distance contracts; the 2015 Act requires services to be performed with reasonable care and skill and limits unfair contract terms.

Relevant texts: Consumer Contracts Regulations 2013 and UK cooling-off rights updates.

Auto-renewal and hard-to-cancel subscriptions

The Competition and Markets Authority treats unclear auto-renewal and hard-to-cancel subscriptions as potential unfair practices. If Trello's renewal notice or cancellation steps are unclear collect screenshots and complain to Citizens Advice if Trello does not resolve your request.

Escalation steps

1) Complain to Trello / Atlassian support in writing and keep evidence. 2) If unresolved, get advice from Citizens Advice and use alternative dispute resolution where applicable. 3) For card payments consider contacting your card issuer for chargeback or Section 75 if the payment qualifies. 4) If you have an eligible regulated dispute escalations differ by sector; start with Citizens Advice.

Check final billing and confirmations

After cancellation save the confirmation email, billing screenshot showing next billing date removed, and any ticket ID from support. Verify that no future payments are scheduled in your bank or card statements for at least 60 days.

Data access and export

Export your boards, attachments and data before cancellation. Use Trello export tools or Power-Ups to download JSON or CSV backups. After cancellation access to paid features may end immediately; free plan limits may restrict board counts and attachment sizes.

Re-activation

To re-activate sign back into your Trello account and choose a paid plan. Data recovery depends on your account state and whether data was deleted. Keep copies of exports to avoid data loss.

Use this checklist to cancel and protect your rights.

• Identify the subscription channel: Web, App Store or Google Play.
• Decide immediate cancel or end of billing period.
• Cancel through the correct channel and save confirmation email or screenshot.
• If within 14 days, submit a cooling-off cancellation request for a refund under the Consumer Contracts Regulations 2013.
• If you paid by card and Trello refuses a legitimate refund, prepare a chargeback request with your card issuer.
• Export all boards, attachments and configuration before feature loss.
• If sending a postal cancellation, send by Recorded Delivery and keep proof of postage.