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We generate and send your cancellation letter to Trello Premium by registered mail
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Recipient
Digital registered letter with receipt of acceptance
Subject : Cancellation of Trello Premium agreement
Step-by-step guide to cancel Trello Premium in the UK, including timelines, rights and costs. Includes official links and pricing in GBP.
| Item | Value |
|---|---|
| Fastest method | Web - Workspace administrator cancels via Trello web interface (desktop browser). Cancellation can only be done through the web version. |
| Effective delay | Your Workspace plan is cancelled at the end of its current billing period - effective at the end of the current billing period. |
| Notice period | Monthly: before next billing cycle. Annual: 30 days typically for annual. |
| Cancellation fee | 0 |
| Minimum commitment | Monthly subscriptions: rolling one-month contracts. Annual subscriptions: fixed twelve-month contracts. |
| Phone + hours | Not published by Trello Premium |
| Postal address for registered letter | Trello Premium, 72 Hammersmith Road, W14 8TH London, United Kingdom |
If relocation changes your need for a Workspace, cancel via the Workspace administrator on Trello web. Provide no special proof is required to cancel; cancellation will take effect at the end of the billing period. No statutory automatic right to immediate refund exists unless inside the initial purchase window described below.
If Trello increases the price, you may cancel. Trello's published policy does not list automatic refunds for price increases. Keep a copy of the notice and cancel via the web before the next billing cycle to avoid paying the new price. Applicable law: Consumer Rights Act 2015 concerning unfair contract terms and CMA guidance on auto-renewal clarity.
To cancel when an account holder dies, contact Trello support through the help channels and provide proof such as a death certificate and proof of authority to manage the estate. Trello does not publish a dedicated postal email address for this case; use the help centre and provide documents as requested. Applicable law: Consumer Rights Act 2015 for performance of services with reasonable care.
Research indicates Trello may offer refunds in specific initial purchase windows: initial purchase within 30 days (monthly: first paid month after trial; annual: within 30 days from first purchase date). For these grounds provide the purchase receipt and billing information. This is a company-level refund exception, not a statutory right.
Monthly subscriptions are rolling one-month contracts and can be cancelled before the next billing cycle. Annual subscriptions are fixed twelve-month contracts; cancel at the end of the year or request a refund within 30 days from first purchase for initial purchases as above. After cancellation, the Workspace remains paid until the end of the prepaid period and then downgrades to free limits.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a 14 day cancellation right for distance contracts. For digital services that you agreed to begin immediately, you may lose the automatic right if you gave express consent to start during the 14 days. If you did not consent to immediate performance, notify the trader in writing within 14 days to cancel and request a refund. See the legislation: Consumer Contracts Regulations 2013.
Research did not report specific retention offers from Trello Premium. There are no published retention discounts or trial extensions in the research data. To request a retention offer, sign in as a Workspace administrator, open the Billing or Plan page and use the support or help links to request account review. If you seek a refund under the company exceptions (30 day initial purchase), provide your purchase receipt and billing details.
Compute your yearly cost using published GBP rates. Premium monthly rate: £12.50 per month. Monthly cost times 12 equals 12.50 x 12 = £150.00 per year if you pay monthly. Premium annual billed rate: £120 per year when paid annually. Yearly savings compared to paying monthly: £150.00 - £120.00 = £30.00.
If you cancel Premium and move to Free you save the full paid amount. Example savings:
Cheapest real alternative from the competitors list: Monday.com listed price per month £11 and annual per month £8 in the research data. If using the research monthly comparison, Monday.com at £11 per month equals 11 x 12 = £132.00 per year when paid monthly, or £8 x 12 = £96.00 per year when billed annually by the figures provided. Use the competitor link information to compare features before switching.
Your cancellation and refund rights are governed by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. See the statutory text: Consumer Contracts Regulations 2013 and explanatory legislation pages: Cooling-off rights 2024.
The CMA scrutinises hard-to-cancel subscriptions and unclear auto-renewal terms. If Trello's renewal process was not clearly disclosed, you can raise a complaint citing unfair contract terms under the Consumer Rights Act 2015. If Trello refuses remedy, escalate to Citizens Advice for next steps and consider chargeback or Section 75 where the card issuer applies.
First complain to Trello via the web Billing or help pages. If the issue is not resolved, contact Citizens Advice for guidance. If you paid by credit card and the charge meets Section 75 criteria, contact your card issuer for a claim. For wider unfair practice concerns submit information to the CMA.
Use this checklist to complete cancellation and protect your data and budget.
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Unlimited boards; Unlimited Power-Ups; 1,000 command runs per month; Custom fields; Advanced checklists; 250 MB file attachments
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All Standard features; Atlassian Intelligence; Advanced views; Unlimited command runs; Priority support; Admin and security features; Workspace-level templates
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All Premium features; Unlimited Workspaces; Organisation-wide permissions; SSO and 2FA; Advanced user management; Priority Enterprise support
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What you should know about Trello Premium subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Trello Premium subscription, whichever payment method you use.
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