Cancel CBS All Access the easy way

Overview

CBS All Access is the former name used for the service that is now offered under the Paramount+ brand. It provides on-demand streaming of CBS original series and content from Paramount Skydance libraries, including films, TV shows and live sports in some plans.

How it works in the UK

UK customers can subscribe monthly or annually to tiers that include ad-supported and ad-free viewing. Some UK partnerships provide free access for limited periods, for example Sky Cinema bundles and select mobile contracts.

Company facts

More corporate background is available on the CBS All Access page on Wikipedia: CBS All Access - Wikipedia.

Web (direct subscription)

1. Open a browser and go to your account page at www.paramountplus.com/account.
2. Sign in with the email used for your subscription.
3. Under Subscription or Billing, select Cancel Subscription or End Membership.
4. Follow on-screen confirmations and keep a screenshot of the confirmation page.
5. You retain access until the end of the current billing period; note the date on-screen.

iOS (Apple App Store)

1. Open Settings on your iPhone or iPad.
2. Tap your name, then Subscriptions.
3. Find Paramount+ in the list and tap Cancel Subscription.
4. Retain the Apple confirmation screenshot or Apple email as proof.
5. If you delete the app after cancelling, deletion may remove account data and cause immediate loss of service per provider policy.

Android (Google Play)

1. Open Google Play Store.
2. Tap your profile icon, select Payments & subscriptions then Subscriptions.
3. Tap Paramount+ and then Cancel subscription.
4. Keep Google Play confirmation email or screenshot as proof.

Phone

1. If a phone support number is available, call and provide account details and request cancellation.
2. Ask for a case number and estimated processing time.
3. Record the date, time and name of the agent for proof.

Email

1. Send an email to the support address used by Paramount+ (not publicly disclosed in research). Include subscriber name, email, last 4 digits of payment card and request to cancel and confirm end date.
2. Retain the sent email and any reply.

Post (registered letter)

1. Send a registered letter to: CBS All Access, 338 Euston Road, NW1 3BG London, United Kingdom. Include full name, account email and explicit request to cancel.
2. Keep proof of posting and wait for written confirmation from the company.

Moving abroad

If you are relocating outside the UK and need to cancel, provide proof of new permanent address such as a utility bill or tenancy agreement. CBS All Access does not publish a specific relocation policy; ask support for account termination and supply the document. This falls under the service contract terms and the Consumer Rights Act 2015 when performance is affected.

Price increase

If CBS All Access increases the price, UK consumer law and the Digital Markets, Competition and Consumers Act 2024 impose rights where the consumer can reject a unilateral change if terms allow cancellation. Provide the notification of price change you received as proof. See Digital Markets, Competition and Consumers Act 2024.

Death of the subscriber

To close the account after a subscriber dies, send a copy of the death certificate and proof of authority (executor documentation). CBS All Access has not published a public checklist for bereavement; expect processing time and request written confirmation.

Legitimate ground / poor service

If the service is not performed with reasonable care and skill, you may claim termination under the Consumer Rights Act 2015. Collect evidence such as error logs, screenshots of repeated failures, or correspondence with support. File these documents when requesting cancellation and refund consideration.

End of commitment

If your subscription included a minimum term, cancellation at the end of that term is permitted with immediate effect; provide the contract start date and last payment as proof. CBS All Access reports no mandatory minimum commitment in current UK plans.

Cooling-off period (14 days)

For online subscriptions, you have a 14-day right to withdraw under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; the 'right of withdrawal' applies unless you expressly consent to immediate performance of digital content and lose the right once streaming begins with that consent. For subscription renewals the Digital Markets, Competition and Consumers Act 2024 creates additional renewal cooling-off rights. For reference see the Regulations: Consumer Contracts Regulations 2013 and the 2024 Act section on cooling-off rights.

Before cancelling: negotiate

Public research does not list specific retention discounts offered by CBS All Access in the UK. You can still request a retention offer from support: state that you are considering cancellation, quote your current monthly price, and ask for any available discount, free months or plan downgrade. Mention partners if relevant - for example, Sky Cinema bundles or Three mobile offers that may provide free access for promotional periods.

What cancelling saves - yearly math

Use these concrete figures to calculate annual savings if you cancel or downgrade.

• Basic with Ads: £5.99 x 12 = £71.88 per year. Annual billed price: £52.99.
• Standard: £9.99 x 12 = £119.88 per year. Annual billed price: £88.99.
• Premium: £12.99 x 12 = £155.88 per year. Annual billed price: £115.99.

Example savings if you cancel Premium and switch to discovery+ at £3.99/month:

• Premium monthly cost: £12.99 x 12 = £155.88.
• discovery+ cost: £3.99 x 12 = £47.88.
• Annual saving: £155.88 - £47.88 = £108.00 per year.

Example savings if you downgrade Premium to Standard:

• Premium monthly: £12.99 x 12 = £155.88.
• Standard monthly: £9.99 x 12 = £119.88.
• Saving: £155.88 - £119.88 = £36.00 per year.

The cheapest real alternative in our competitor list is discovery+ at £3.99/month (£47.88/year).

Relevant UK law and regulator

Key laws are The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Digital Markets, Competition and Consumers Act 2024. The Competition and Markets Authority (CMA) is the UK regulator overseeing fair contract terms and auto-renewal practices.

See the Regulations: Consumer Contracts Regulations 2013. See the 2024 Act on cooling-off rights: Digital Markets, Competition and Consumers Act 2024 and section on renewal cooling-off rights.

Cooling-off and refunds

The Consumer Contracts Regulations 2013 provide a 14-day withdrawal right for distance contracts. For digital content, this right can end if you expressly consent to immediate performance and acknowledge loss of the right to withdraw once streaming starts. The 2024 Act adds protections for subscription renewals including required renewal cooling-off notices from traders.

Escalation paths

If a complaint to CBS All Access fails, contact Citizens Advice for guidance, and escalate to the CMA for unfair practices. If a payment qualifies under Section 75 of the Consumer Credit Act, contact your card issuer for chargeback or Section 75 claim. Keep all correspondence and proof of cancellation.

Check access and final billing

After cancellation you keep access until the end of your paid billing period. Verify the end date on the confirmation screen or email. Check your bank or card statement for the last payment amount and billing cycle date.

Data and account re-activation

If you delete your account after cancelling, you may lose access to account data and this can cause immediate service loss and no refund for unused time when cancelled via an app store. To re-activate later, sign in and re-subscribe; saved settings and downloads may not be retained if the account was deleted.

Refunds and disputes

CBS All Access states cancellation does not normally trigger refunds for fees already paid; exceptions include the 14-day right of withdrawal and cases where the service is discontinued. If you believe you are due a refund, contact support with proof and reference the Consumer Contracts Regulations 2013 and the Digital Markets, Competition and Consumers Act 2024 where relevant.

Use this checklist before and after you cancel to avoid lost access and to preserve evidence.

• Locate the subscription account email and password.
• Decide cancellation method: Web, App Store, Google Play or registered post.
• If cancelling on the web, go to www.paramountplus.com/account and sign in.
• Take screenshots of cancellation confirmation and save any confirmation email.
• Note the end date of service and last payment amount.
• If you want a refund, collect proof and refer to the 14-day right of withdrawal if applicable.
• If charged after cancellation, request an explanation and prepare to escalate to Citizens Advice or the CMA.