Cancel Starzplay the easy way

Overview

Starzplay in the UK operates under the Lionsgate+ branding and provides a library of movies and TV series with HD streaming and multi-device access. Starzplay subscriptions in the UK are offered as rolling monthly plans and through third parties such as Amazon and Google Play.

Content and availability

Starzplay offers licensed and original content accessible in the UK and via specific third-party channels. Promotional introductory prices have been offered for new users for limited periods, for example £2.99 per month promotions when subscribing through Amazon Prime Video for a set term, reverting to the standard monthly rate after the promotion ends.

Company facts

Website - cancel via Starzplay / Lionsgate+ account

1. Visit https://starzplay.com/.
2. Log in with your account email and password.
3. Open account or subscription settings and select Cancel subscription.
4. Confirm cancellation. Save or screenshot the confirmation and keep any confirmation email as proof.

Amazon Prime Video Channel - cancel via Amazon

1. Go to Your Account on Amazon.co.uk.
2. Open Your Memberships and Subscriptions.
3. Find the Lionsgate+ / Starzplay channel and choose Cancel Channel or Manage Subscription.
4. Confirm cancellation. Amazon will show the renewal date; access usually continues until that date.

Google Play / Android

1. Open the Google Play Store app.
2. Tap your profile, then Payments and subscriptions, then Subscriptions.
3. Select the Starzplay / Lionsgate+ subscription, tap Cancel subscription and follow the prompts.
4. Keep the Google Play confirmation for proof.

iOS / App Store

1. Open Settings on your iPhone or iPad.
2. Tap your name, then Subscriptions.
3. Select Starzplay / Lionsgate+ and tap Cancel Subscription.
4. Save the Apple confirmation as proof.

Email cancellation

1. Send an email to [email protected] using the account email and include: full name, account email, last 4 digits of payment card, and a clear statement Cancel my subscription.
2. Request a written confirmation and the effective cancellation date.
3. Allow up to 7 days for a reply; keep the sent email and any reply as proof.

Postal cancellation (registered letter)

1. Write a signed cancellation letter stating your full name, account email, subscription start date and a clear statement Cancel my subscription.
2. Send by Recorded Delivery to Starzplay, 45 Mortimer Street, W1W 8HJ London, United Kingdom.
3. Keep the Recorded Delivery receipt and a copy of the letter. Processing may take 7 to 14 days.

Moving abroad

Rule - If you permanently move outside the service area and Starzplay cannot provide the service at the new address, you may cancel. Required proof documents - proof of new permanent address such as a tenancy agreement, utility bill or official document showing new address. Applicable law - Consumer Rights Act 2015 for failure to provide the contracted service in the agreed territory.

Price increase

Rule - If Starzplay increases the price during a subscription period, you have the right to cancel if you do not accept the new terms. Required proof documents - copy of the notice of price increase and account statement showing unchanged instruction to cancel. Applicable law - The Consumer Protection (Subscription Contracts) Regulations 2024 and Consumer Contracts Regulations 2013 provide rights where renewal or contract terms change.

Death of subscriber

Rule - Contracts can be ended on grounds of death of the subscriber. Required proof documents - death certificate and proof of the relationship or executor status. Applicable law - Contract law principles and Consumer Rights Act 2015 where performance cannot continue.

Legitimate ground (service not provided or defective)

Rule - If Starzplay fails to provide the service with reasonable care and skill, you may cancel and may be entitled to compensation or refund. Required proof documents - evidence of service failure such as error messages, timestamps, screenshots and communications with support. Applicable law - Consumer Rights Act 2015.

End of commitment / rolling subscription

Rule - Starzplay operates rolling monthly subscriptions so you may cancel at any time before the next renewal date; cancellation takes effect for future billing. Required proof documents - confirmation of cancellation from Starzplay, Amazon or Google Play. Applicable law - The Consumer Protection (Subscription Contracts) Regulations 2024.

Cooling-off period (first subscription)

Rule - Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off period from the date you entered the contract for most online services. Exception - if you began using the digital service (streaming) with your express consent and acknowledged losing the 14-day refund right, you may not be eligible for a refund. Required proof documents - date of sign-up, proof you stopped using the service, or evidence of consent to immediate access. Applicable law - Consumer Contracts Regulations 2013 and the 14-day provisions found at legislation.gov.uk.

Before cancelling: negotiate

Retention offers reported - No specific retention offers by Starzplay are reported in the available research. How to ask - contact support via [email protected] and request a retention offer or promotional rate. Use this script: I want to cancel but would consider staying for a promotional rate; please advise available offers and the effective end date if I cancel now. Save any written offer by email before accepting.

What cancelling saves you

Current standard monthly price - £5.99 per month for the Starzplay / Lionsgate+ standard monthly plan.

Yearly cost for Starzplay: £5.99 x 12 = £71.88 per year.

Cheapest real alternative from research - a promotional Amazon Prime Video channel offer at £2.99 per month for 12 months when available.

Yearly cost for the Amazon promotional price: £2.99 x 12 = £35.88 per year.

Savings example: Cancelling Starzplay (£71.88 per year) and switching to the Amazon promotional rate (£35.88 per year) saves £71.88 - £35.88 = £36.00 in the first 12 months.

Key UK laws and regulator

Relevant laws - Consumer Rights Act 2015 and Consumer Contracts Regulations 2013. Subscription-specific protections are in The Consumer Protection (Subscription Contracts) Regulations 2024. Regulator - Competition and Markets Authority (CMA) acts against unfair cancellation practices.

Cooling-off and refunds

Cooling-off - You have a 14-day cooling-off right under the Consumer Contracts Regulations 2013 for most online contracts, with exceptions where you consent to immediate access to digital content. See the statute at legislation.gov.uk.

What to do if Starzplay refuses to cancel

Step 1 - Send a clear written cancellation request to [email protected] and keep evidence.

Step 2 - If no response, send a Recorded Delivery letter to Starzplay, 45 Mortimer Street, W1W 8HJ London, United Kingdom.

Step 3 - If the trader still refuses or charges unfairly, contact Citizens Advice for guidance and next steps: Citizens Advice - cancelling a service.

Payment disputes and chargebacks

If you paid by credit card and the charge is for a service the trader will not end or has misrepresented, consider a Section 75 claim with your card issuer or a chargeback with your bank for qualifying payments. The CMA treats hard-to-cancel subscriptions as potentially unfair conduct.

Access after cancellation

When you cancel before the renewal date you retain access until the end of the current billing period; no further charges should occur after the renewal date.

Data and account

To request deletion of personal data or view privacy terms see Starzplay privacy resources at Starzplay privacy. Save any account closure confirmation emails.

Final billing and receipts

Check your bank statement and the final billing date. If you believe you are due a refund under statutory rights, contact [email protected] with evidence and request a refund.

Re-activation

You can resubscribe at any time. Promotional rates may not be available on re-activation; standard monthly price is £5.99 per month unless a promotion applies.

Use this checklist to ensure your cancellation is effective and documented.

• Log in to your Starzplay / Lionsgate+ account and cancel via account settings. Save a screenshot of the confirmation.
• If subscribed via Amazon, cancel in Your Memberships and Subscriptions and save the Amazon confirmation page.
• If subscribed via Google Play or Apple App Store, cancel via their subscription management and save the confirmation.
• Send a cancellation email to [email protected] and keep the sent message and any reply.
• If you prefer postal proof, send a signed cancellation letter by Recorded Delivery to Starzplay, 45 Mortimer Street, W1W 8HJ London, United Kingdom and keep the receipt.
• Check bank or card statements after the renewal date to confirm no new charge was taken.
• If charged incorrectly after cancellation, contact your card issuer for chargeback or Section 75 if eligible.
• If you requested a refund under the 14-day cooling-off period, include sign-up date and proof you did not consent to immediate access if applicable.