Cancel Amazon Audio the easy way

Service summary

Amazon Audio is the brand used here for Amazon's music streaming service offering a range of plans from a free ad-supported tier to Amazon Music Unlimited with HD and spatial audio. The service is available in the United Kingdom and integrates with Amazon Echo and the Amazon Music apps.

Key features

Features include on-demand streaming of up to 100 million songs, HD/Ultra HD streaming, offline downloads, playlists, and limited audiobook benefits for some plans.

Company facts

Cancel on the web (recommended)

1. Go to music.amazon.co.uk.
2. Sign in with the Amazon account that pays for the subscription.
3. Open Amazon Music Settings and locate your subscription or Manage Your Prime Music settings.
4. Click Cancel subscription or Turn off auto-renewal and confirm the action.
5. Check Your Account > Your Subscriptions for on-screen confirmation and the end date of access.

Cancel on iPhone / iPad (if billed via Apple)

1. Open Settings on your iPhone or iPad and tap your name.
2. Choose Subscriptions, find Amazon Music, tap it and select Cancel Subscription.
3. Confirm cancellation; Apple provides a cancellation confirmation and retains access until the end of the paid period.

Cancel on Android (if billed via Google Play)

1. Open Google Play Store and tap your profile icon.
2. Tap Payments & subscriptions then Subscriptions, choose Amazon Music and tap Cancel subscription.
3. Google Play shows confirmation and the expiry date.

Cancel by phone

1. Visit Amazon's help pages to find the contact option: Official cancellation help.
2. Request cancellation and ask for a reference number; note that phone hours are not published by Amazon Audio.
3. Confirm the end date and request an email confirmation if possible.

Cancel by post

1. Send a registered letter to Amazon Audio, 60 Holborn Viaduct, EC1A 2FD London, United Kingdom with full name, account email and request to cancel auto-renewal.
2. Allow at least 10 working days before your next billing date for processing and keep proof of postage.
3. If you need evidence later, use Royal Mail Signed For or Special Delivery to obtain delivery confirmation.

Cooling-off period (new sign-ups)

If you signed up directly through Amazon within the last 14 days you may withdraw your contract under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Notify Amazon of your decision to withdraw within 14 days of sign-up. If you paid a fee it will be refunded. Evidence required: order confirmation and proof of cancellation notice. See Consumer Contracts Regulations 2013.

Price increase or harmful term change

If Amazon changes the terms of your subscription in a way that is detrimental, you have the right to cancel without penalty under the Consumer Rights Act 2015. Evidence required: copy of the notification from Amazon showing the change and your account record. Law: Consumer Rights Act 2015.

End of commitment

If your plan was annual, you retain access until the paid period ends. To stop automatic renewal, cancel before the next billing date in Amazon Music Settings. Evidence required: account subscription page showing next billing date.

Moving abroad / change of residence

If you move outside the United Kingdom and the service is not supported at your new location, contact Amazon customer service and provide proof of new address (utility bill or official document). Amazon may process cancellation based on your account and location data. Law reference: Consumer Contracts Regulations 2013 applies to cross-border rights.

Death of subscriber

To close an account after the account holder's death, contact Amazon customer service and provide a copy of the death certificate and proof of authority to act for the estate. Evidence required: death certificate and identity documentation. Amazon's specific acceptance of such reasons is handled case-by-case; exact process is not published by Amazon Audio.

Legitimate ground recognised by Amazon Audio

Amazon Audio accepts cancellation requests for price changes, the 14-day withdrawal period for direct purchases, and account billing disputes. You must supply the notification or proof relevant to the reason. Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.

Before you cancel: negotiate

Retention offers from Amazon Audio are not publicly listed in research data. To request a better price, contact Amazon via the account Help menu or the official cancellation help page Official cancellation help and ask for promotional or loyalty pricing. If you are billed via Apple or Google, ask through those stores for trial refunds or billing adjustments.

What cancelling saves you - concrete math

Compute yearly costs using monthly prices when billed monthly: Amazon Music Unlimited Individual (Prime members) is £10.99 per month so 10.99 x 12 = £131.88 per year. Amazon Music Unlimited Individual (Non-Prime) is £11.99 per month so 11.99 x 12 = £143.88 per year. Amazon Music Unlimited Family is £19.99 per month so 19.99 x 12 = £239.88 per year. Amazon Music Unlimited Single Device is £5.99 per month so 5.99 x 12 = £71.88 per year.

If you switch from paying monthly to the annual option for Individual Prime members the annual fee is listed as £99 per year. Savings example: monthly cost 10.99 x 12 = £131.88 minus annual price £99 = £32.88 saved per year by choosing the annual plan.

Cheapest realistic alternative: Amazon Music Free costs £0 per month. If you cancel Unlimited (Prime) at £10.99/month and downgrade to Free, you save 10.99 x 12 = £131.88 per year. Competitor cheapest paid alternative in the market with comparable features is Spotify Individual at £10.99/month (10.99 x 12 = £131.88/year) which has similar price to Amazon Unlimited monthly.

Statutory rights in the United Kingdom

Your main rights are set by The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The 2013 Regulations provide a 14-day cooling-off period for distance contracts for digital content; the Consumer Rights Act 2015 covers unfair terms and service quality obligations. See the official regulations text here.

Auto-renewal and hard-to-cancel subscriptions

The Competition and Markets Authority (CMA) scrutinises unclear auto-renewal terms and hard-to-cancel subscriptions. If Amazon's process obstructs cancellation, raise a formal complaint with Amazon and then escalate to Citizens Advice for guidance on next steps. For paid card transactions, you may be able to request a chargeback via your card issuer or Section 75 protection where applicable.

How to escalate a dispute

1) Complain directly to Amazon via the help centre and keep written proof. 2) If unresolved, contact Citizens Advice for next steps. 3) For card payments, contact your card issuer to consider Section 75 or a chargeback. 4) If a regulatory breach is suspected, report details to the CMA.

Check access and final billing

After cancellation you retain service until the end of the paid period. Verify the expiry date on Your Account > Your Subscriptions. Confirm no further payments are scheduled.

Download and data

Offline downloads will stop working after the subscription ends. Export or note playlists you want to keep. If you want to preserve data, use playlist export tools before the subscription expires.

Re-activation and new subscription

You can re-subscribe at any time from the same Amazon account. Re-subscribing will set a new billing cycle at the prevailing price. If you had an annual plan and re-subscribe monthly you will be billed monthly at the then-current monthly rate.

Follow this checklist to cancel and protect yourself.

• Log in to music.amazon.co.uk and confirm the subscription owner account.
• Turn off auto-renewal in Amazon Music Settings or cancel the subscription via your app store if billed through Apple or Google.
• Note the end date of service and keep screenshots of cancellation confirmation.
• If cancelling by post, send a registered letter to Amazon Audio, 60 Holborn Viaduct, EC1A 2FD London and keep proof of postage. Allow 10 working days before next billing date.
• Check your payment method and card statement for unexpected renewals; request a refund only if you are within the statutory 14-day cooling-off period or if Amazon discontinues the plan.
• Export playlists or download any permitted content before the subscription ends.