Cancel Prime Music the easy way

Core service

Prime Music is the Amazon-provided music streaming service bundled in part with Amazon Prime and also available as Amazon Music Unlimited. The service offers ad-free listening, playlists and offline playback depending on the plan.

Main features

Prime Music provides access to a large catalog of songs for Prime members, while Amazon Music Unlimited expands the catalog to approximately 100 million songs and adds HD and Ultra HD audio and spatial formats.

Company facts

Web - cancel via Amazon Music Settings

1. Open a browser and sign in to your Amazon account at amazon.co.uk.
2. Go to Settings or Your Music Settings from the Amazon Music page.
3. Select Manage Subscription or Turn off Auto Renewal.
4. Follow on-screen prompts to confirm cancellation.
5. Keep the confirmation email or screenshot for your records.

iOS - cancel if billed through Apple

1. On your iPhone open Settings and tap your Apple ID at the top.
2. Tap Subscriptions.
3. Find Amazon Music or Prime Music and tap Cancel Subscription.
4. Keep the Apple confirmation email as proof.

Android - cancel if billed through Google Play

1. Open Google Play Store and tap your profile icon.
2. Tap Payments and Subscriptions then Subscriptions.
3. Select Amazon Music and tap Cancel Subscription.
4. Keep the Google confirmation email as proof.

Phone - cancel with Amazon Customer Service

1. Sign in to your Amazon account and choose Contact Us via the Help pages.
2. Request a callback or follow the on-screen instructions for phone support.
3. Ask the agent to cancel the subscription and request a confirmation reference number.
4. Save the reference and confirmation email.

Email / Account message

1. Sign in to Amazon and use the contact form in Help to send a message requesting cancellation.
2. Include account details and subscription name.
3. Retain the message thread and any reply as proof.

Post - registered letter

1. Write a clear cancellation request including your full name, account email, and subscription details.
2. Send as a registered letter to: Prime Music, Worship Street, EC2A 2FA London, United Kingdom.
3. Allow at least 10 working days for processing and keep the registered post receipt.

Moving - change of country or residence

Rule - If you move country or residence and Prime Music is not available in the new location, contact Amazon Customer Service to request cancellation or account changes. Provide proof of the new address if Amazon requests verification.

Required proof documents - proof of new address such as utility bill or tenancy agreement. Applicable law - No specific statute published for moving; use trader terms and customer service review.

Price increase

Rule - If Amazon increases the subscription price in a way that is detrimental, you have the right to cancel without penalty under the Consumer Rights Act 2015.

Required proof documents - screenshot or copy of the notice of price increase and your account subscription details. Applicable law - Consumer Rights Act 2015.

Death of subscriber

Rule - For account closure after the death of a subscriber, contact Amazon Customer Service to close the account and explain status. Amazon's published process for deceased customers is handled through customer service.

Required proof documents - death certificate and proof of authority to act on the estate if requested. Applicable law - No specific statute published in the research data.

Legitimate ground accepted by Prime Music

Rule - Amazon will consider cancellations for contractual breaches, changes to services or other legitimate grounds. If Amazon changes material contract terms, you can cancel under Consumer Rights Act 2015.

Required proof documents - confirmation of the change, account details and correspondence. Applicable law - Consumer Rights Act 2015.

End of commitment

Rule - Monthly subscriptions can be cancelled at any time to prevent renewal. If you have a promotional or trial period, cancel before the end of the trial to avoid charges.

Required proof documents - subscription details and confirmation of cancellation. Applicable law - Consumer Contracts Regulations 2013 for online contracts.

Cooling-off period (14 days)

Rule - Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off period for contracts concluded online. If you cancel within 14 days you are entitled to a full refund, subject to the digital content exception if you gave express consent to start the service during that period.

Required proof documents - cancellation request within 14 days and any written consent you gave to start service. Applicable law - Consumer Contracts Regulations 2013.

Before cancelling - negotiate

Retention offers reported in public data - Amazon advertises promotional offers for new subscribers such as 5 months free for Prime members or 3 months free for non-Prime members. There is no publicly disclosed, consistent list of specific retention discounts Amazon will offer existing customers when they request cancellation.

How to ask - Sign in to your Amazon account, contact Customer Service via the Help pages, explain you want to cancel and ask if any retention offer or promotional rate is available for your account. Document the agent name and confirmation number if an offer is made.

What cancelling saves - yearly calculations

Current published monthly prices used for these calculations: Amazon Music Unlimited individual - £12.99 per month (standard); discounted price for Prime members - £11.99 per month. Apple Music individual - £10.99 per month. Spotify Premium individual - £12.99 per month. Qobuz - £10.83 per month.

Amazon Music Unlimited standard annual cost - 12.99 x 12 = £155.88 per year.

Amazon Music Unlimited (Prime member rate) annual cost - 11.99 x 12 = £143.88 per year.

Apple Music annual cost - 10.99 x 12 = £131.88 per year.

Yearly saving if you switch from Amazon Music Unlimited standard (£155.88) to Apple Music (£131.88): £155.88 - £131.88 = £24.00 per year.

Yearly saving if you cancel Amazon Music Unlimited (standard) and keep only free services: £155.88 per year saved.

Key UK consumer laws

The main laws that protect subscription purchasers in the United Kingdom are the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. The Competition and Markets Authority (CMA) enforces rules against unfair contract terms and hard-to-cancel subscriptions.

Cooling-off and digital content

The Consumer Contracts Regulations 2013 gives you a 14-day cooling-off period for online contracts. For digital content such as streaming, the service may start with your express consent and, if so, Amazon may charge for the proportion of services provided during the cooling-off period.

Auto-renewal and unfair terms

The CMA scrutinises unclear auto-renewal terms and hard-to-cancel subscriptions. If a term is unfair under the Consumer Rights Act 2015, it is not binding on you.

Escalation steps

1. Complain to Amazon Customer Service and keep all correspondence. 2. If unresolved, seek advice from Citizens Advice. 3. If the complaint concerns statutory rights, escalate to the relevant sector ombudsman or use Section 75/chargeback via your card issuer for qualifying card payments.

Further guidance on cancellation rights is available from consumer advice pages such as Which - cancelling an online order. For practical cancellation notice when using post, allow at least 10 working days as used by many traders.

Access and final billing

After cancellation you should receive a confirmation email. Check whether access continues until the end of the paid period or ends immediately - request clarification from Amazon Customer Service if the confirmation is ambiguous.

Data and playlists

Your playlists and account data are typically retained on your Amazon account but may become inaccessible if you no longer have an active subscription that includes those features. Export playlists manually if you want an offline copy before cancelling.

Re-activation

You can re-subscribe to Prime Music or Amazon Music Unlimited at any time via your Amazon account. Promotional offers for new subscribers may not apply to returning customers.

Use this checklist to cancel cleanly and preserve proof.

• Sign in to Amazon and navigate to Your Music Settings or Subscriptions.
• Request cancellation via the method that matches your billing source (Amazon, Apple, Google).
• Save the confirmation email, on-screen confirmation or reference number.
• If cancelling by post, send a registered letter to Prime Music, Worship Street, EC2A 2FA London, United Kingdom and keep the receipt.
• If within 14 days of subscribing, state you exercise your right to withdraw under the Consumer Contracts Regulations 2013.
• Check your bank or card statement after the next billing date to confirm no further charges.
• If you do not receive confirmation, contact Amazon again and escalate if necessary.