Cancel Rise the easy way

Overview

Rise is a brand under Rise Companies Corp. that offers paid services and digital content to consumers. The company operates consumer-facing services in the United Kingdom and provides equipment and installation in some offerings. Contracts can be formed online and by phone.

Who the service is for

Target users are individuals seeking the specific paid service Rise offers, including those who accept integrations with wearables such as Apple Watch, Oura, and WHOOP for linked features.

Key features

Key features reported in Rise product listings include access to premium content, habit reminders, sleep-related tools and integrations with wearables. Some offerings include installation services where a call or on-site service may be scheduled.

Phone cancellation

1. Call 0333 2200 550.
2. Provide your account details and order reference.
3. Clearly state that you want to cancel the Agreement and whether you are invoking the 14-day cooling-off right.
4. Ask for a cancellation reference number or written confirmation by email and note the date and time of the call.
5. If no confirmation is given, prepare a registered letter as backup.

Web / Account cancellation

1. Sign in to your Rise account and go to account settings or subscriptions.
2. Locate the active service and select cancel or contact support through the portal messaging feature.
3. Save any on-screen cancellation confirmation and request an email confirmation.
4. If the service provided digital content with an immediate-access waiver, confirm whether you previously consented to the waiver at checkout.

Email / Contact form

1. Compose an email with your full name, address, order number and a clear statement: "I cancel my Agreement with Rise and request confirmation and refund where applicable."
2. Send and keep the sent email as proof.
3. If no response in 72 hours, follow up and consider sending a registered letter.

Cancellation by post

1. Write a letter including full name, address, order number, date of order and a clear statement of cancellation.
2. Send by registered post to Rise, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the postal receipt and signed delivery confirmation as proof.

Relevant official cancellation instructions appear in Rise's terms and conditions. See Rise terms and conditions.

Cooling-off period (14 days)

Rule - Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a 14-day right to cancel for distance contracts. For services, the 14-day period starts the day after order confirmation; if equipment was delivered, it starts the day after receipt of the equipment. Rise states services end immediately on receipt of your cancellation during this period.

Required proof documents - order confirmation, delivery receipt (if equipment), and your cancellation request (email or postal proof).

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Price increase

Rule - If Rise increases your price during a fixed contractual period and the change is not permitted by your contract, you may have a right to terminate without penalty depending on contract terms. Research includes customer reports of unexpected price rises before activation. Keep written evidence of unchanged price at the time of order.

Required proof documents - original order confirmation showing price, emails or messages showing the increase, screenshots of advertised price.

Applicable law: Consumer Rights Act 2015 principles on unfair terms and Consumer Contracts Regulations 2013 for transparency.

Moving / Change of address

Rule - If you move to an address outside Rise's service area and the service cannot be provided, you may request termination. Rise's public materials do not publish the exact rules; obtain written confirmation from support.

Required proof documents - signed proof of new address (utility bill), cancellation request, and any written reply from Rise.

Applicable law: Consumer Rights Act 2015 (services must be performed with reasonable care and skill).

Death of the subscriber

Rule - If the account holder dies, the estate executor or next of kin should contact Rise and provide a death certificate to request account closure and billing stop. Research does not publish Rise's exact procedure; use written contact and certified documentation.

Required proof documents - death certificate, proof of executor authority or probate, written cancellation request.

Legitimate ground and faulty service

Rule - If the service is not performed with reasonable care and skill, you can ask for repair, replacement or termination under the Consumer Rights Act 2015. Examples include persistent failures to connect or incorrect equipment delivery as reported in complaints.

Required proof documents - screenshots, logs of failed service dates, complaint references, photos of incorrect equipment delivery.

Applicable law: Consumer Rights Act 2015.

End of commitment

Rule - If your contract term ends, you may cancel at the end of the commitment without penalty. Rise's minimum commitment duration is Not published by Rise; confirm dates on your order confirmation and contract.

Required proof documents - contract or order confirmation showing start and end dates.

Before you cancel: negotiate

Retention offers - Research contains no explicit reports of standard retention discounts offered by Rise. Customers who wish to keep service should ask support during the cancellation call for a retention offer, a price match, or a pause. When you call, request a written offer by email and set a deadline for the offer acceptance.

How to ask - Prepare your current invoice, note the price you saw at order, and say: "I want to cancel but I will stay if you offer a written reduction to X per year." Ask for a reference number and an email copy of the offer.

What cancelling saves you - concrete math

We use Rise's published annual plan prices and show monthly equivalents and yearly savings if you cancel one annual subscription now.

• Sleep & Energy Premium (Yearly) - £59.99 annual. Monthly equivalent: £59.99 / 12 = £5.00 per month. Yearly saving if cancelled: £59.99.
• Sleep Improvement Membership (Yearly) - £49.99 annual. Monthly equivalent: £49.99 / 12 = £4.17 per month. Yearly saving if cancelled: £49.99.
• Sleep Improvement Membership (Yearly) - £29.99 annual. Monthly equivalent: £29.99 / 12 = £2.50 per month. Yearly saving if cancelled: £29.99.
• Sleep Improvement Membership (Yearly) - £9.99 annual. Monthly equivalent: £9.99 / 12 = £0.83 per month. Yearly saving if cancelled: £9.99.

Cheapest real alternative named - Sleep Cycle annual plan shown here as an alternative at £29.99 per year (use this only as a named alternative; confirm directly with the competitor before switching).

Consumer cancellation rights

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give a 14-day cooling-off right for most distance contracts. If you cancel within 14 days you are entitled to a full refund for any services not used. See official guidance: gov.uk - accepting returns and giving refunds.

Service quality and unfair terms

The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prohibits unfair contract terms, including disproportionate cancellation penalties. If Rise refuses a statutory right, challenge the refusal in writing and keep all evidence.

Digital content and waiver

The Consumer Contracts Regulations 2013 permit traders to ask customers to waive the 14-day right for immediate access to digital content. Rise states that when customers give express consent at checkout and content is downloaded, the 14-day right is lost for that item. See Rise refund rules: RiseServices refund policy.

Escalation routes

First complain to Rise and use any formal complaint channels. If unresolved, contact Citizens Advice for guidance on next steps. For payment disputes use your card issuer for chargeback or Section 75 where applicable. If an industry ombudsman covers the sector, escalate there after the trader internal process.

Check final bill and refunds

Confirm the cancellation date and request a final statement showing any refund or outstanding charge. Rise states refunds for cancellations during 14 days must be given; request the refund date and method in writing.

Equipment and returns

If equipment was supplied, check whether the return is required. If so, ask for the return address and whether Rise provides a prepaid returns label. Keep proof of postage and images of the packed item.

Account and data access

Download any personal data you need before the account closes. For digital content where you waived the cooling-off right, access may continue only if permitted by Rise; request written confirmation of data retention and account deletion.

Re-activation and switching

If you plan to switch to another provider, allow time for number porting or service migration. In case of disputed termination fees, keep copies of all correspondence and consider a chargeback or complaint to Citizens Advice.

Use this checklist to cancel Rise with evidence and preserve your rights.

• Find your order confirmation and note order number and purchase date.
• If within 14 days, decide whether you will invoke the cooling-off right; prepare a short cancellation message.
• Call 0333 2200 550 and request written confirmation; if you cannot get confirmation, send a registered letter to Rise, Crown Way, CF14 3UZ Cardiff.
• Keep copies of all emails, screenshots, call notes, and registered post receipts.
• If equipment was delivered, keep the delivery receipt; do not return equipment until you receive return instructions if required.
• If you are charged after cancellation, request a detailed invoice and use chargeback or Section 75 through your card issuer if eligible.