Cancel Riseguide the easy way

Overview

Riseguide is an app and web service focused on self-improvement through structured micro-learning, bite-sized lessons and expert-powered methods. The platform offers plans that unlock all core features, an interactive SEEK engine and an explore section.

Main features

Core features include bite-sized lessons, expert content, interactive progress tools and a SEEK search engine designed to surface short learning plans and exercises.

Company facts

Website / App - step-by-step

1. Open the Riseguide app or sign in at your account on the website.
2. Go to your Profile from the bottom menu.
3. Tap the top-right icon and choose Manage Subscription.
4. Log in again if prompted, then click Turn off auto-renewal.
5. Confirm the action and keep the confirmation email as proof.
6. See official instructions at riseguide.com/cancel.

iOS - step-by-step (App Store)

1. Open Settings on your iPhone or iPad and tap your name.
2. Choose Subscriptions, find RiseGuide and tap Cancel Subscription.
3. Apple issues the confirmation; RiseGuide cannot cancel App Store subscriptions for you as stated in their terms: riseguide.com/en/terms-of-use.

Android - step-by-step (Google Play)

1. Open Google Play Store, tap your profile icon and choose Payments and Subscriptions > Subscriptions.
2. Select RiseGuide and tap Cancel subscription.
3. Keep the Google Play confirmation email; RiseGuide cannot cancel Google Play subscriptions for you.

Email cancellation - step-by-step

1. Send an email to [email protected] from the email tied to your account.
2. Include your account email, user ID if known, a clear statement Cancel my subscription and the date you request cancellation.
3. Save the support reply as proof. If you purchased via the website and qualify for refund options, include screenshots as requested by Riseguide.

Post (registered letter) - step-by-step

1. Write a letter including account email, full name, statement Cancel my subscription and the date.
2. Send by registered mail to: Riseguide, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the proof of postage and any delivery receipt.

Cooling-off period (14 days)

If you entered the contract online you have a 14-day right to withdraw under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. For ongoing digital services, if you withdraw within 14 days a refund is due minus a proportionate amount for the service provided up to the withdrawal notice date.

Required proof: your unequivocal withdrawal statement sent to [email protected] and the original purchase date. Law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Money-Back Guarantee (website purchases only)

RiseGuide offers a Money-Back Guarantee when the option was presented at checkout. To be eligible you must have bought directly on the RiseGuide website, contact [email protected] within 30 days of purchase and provide screenshots proving you followed the plan.

Required proof: purchase confirmation, screenshots from the platform showing you followed the plan. See riseguide.com/en/money-back-guarantee.

Price increase

If RiseGuide raises the price for an ongoing subscription and you do not accept the new price, UK consumer law permits you to cancel. Required proof: the notification or invoice showing the new price and your account details. Law: Consumer Rights Act 2015 supports fairness in contract terms.

Death of subscriber

If the subscriber dies, a representative should contact [email protected] and provide evidence such as a death certificate and the account email to request closure and stop future payments.

Legitimate ground accepted by RiseGuide

RiseGuide processes refunds in cases where the Money-Back Guarantee conditions are met and in exceptional cases as a gesture of goodwill, as shown by support responses in reviews. Required proof: purchase receipt, account screenshots and the correspondence with support. Law: Consumer Rights Act 2015 (services must be performed with reasonable care and skill).

End of commitment

If your subscription period ends (for example, a 4-week plan), the subscription will not renew if you turned off auto-renewal before the renewal date. Required proof: confirmation email showing auto-renewal was switched off.

Before you cancel - how to negotiate

RiseGuide does not publicly list retention discounts. Researched support interactions show that support agents have issued refunds in specific cases and provided explanations; no standard discount catalogue is published. To request a retention offer, email [email protected] with your account email, state you want to keep access but need a lower price, and request available offers. Include your current plan and billing date.

What cancellation saves you - yearly math

Use these plan prices to compute yearly cost if billed at the monthly-equivalent shown by RiseGuide pricing. Examples:

• 4 weeks introductory: £19.99 x 12 = £239.88 per year.
• 4 weeks renewal: £39.99 x 12 = £479.88 per year.
• 12 weeks introductory: £39.99 x 12 = £479.88 per year.
• 12 weeks renewal: £79.99 x 12 = £959.88 per year.
• 24 weeks introductory: £74.99 x 12 = £899.88 per year.
• 24 weeks renewal: £149.99 x 12 = £1,799.88 per year.

Example saving: cancelling a 4 weeks renewal plan at £39.99 monthly-equivalent saves £479.88 per year compared to keeping it: 39.99 x 12 = £479.88.

Cheapest real alternative

One low-cost alternative for micro-learning is Duolingo Plus for general app-style learning. Typical Duolingo Plus pricing in the UK is about £6.99 per month or £47.99 per year. Yearly comparison example: RiseGuide 4 weeks introductory £19.99 x 12 = £239.88 versus Duolingo Plus £47.99 per year; saving by switching = £239.88 - £47.99 = £191.89 per year.

Key UK laws and regulator

The main rules are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which give a 14-day cooling-off right for most online purchases, and the Consumer Rights Act 2015 which requires services to be performed with reasonable care and skill and protects against unfair contract terms. The regulator to consult for guidance is Citizens Advice and the Competition and Markets Authority (CMA) monitors unfair auto-renewal and hard-to-cancel subscriptions.

Cooling-off and digital content

You have 14 days to withdraw from contracts concluded online under the Consumer Contracts Regulations 2013. For digital content supplied immediately, you may have waived the right to withdraw if you agreed to immediate supply. For ongoing services, a refund on withdrawal will be reduced by a proportionate amount for the service used before withdrawal.

Escalation steps

1) Complain to RiseGuide via [email protected] and keep all correspondence. 2) If unresolved, seek advice from Citizens Advice. 3) If you paid by credit card you can consider a Section 75 claim or dispute the transaction with your card issuer. 4) Use chargeback with your bank if Section 75 does not apply. 5) For systematic problems about auto-renewal practices, contact the CMA.

Access and final billing

Cancelling stops future recurring payments. Access to paid content continues until the end of the current billing period as stated by RiseGuide. Keep confirmation emails and final invoices for your records.

Data and account re-activation

Your account data typically remains accessible for re-activation. If you want your account deleted, request data deletion from [email protected]. To re-activate, sign back in and follow the subscription purchase flow; re-activation may bill immediately depending on the platform.

Check for refunds

If you requested a refund and meet the Money-Back Guarantee or statutory withdrawal conditions, follow the instructions provided by support. Refunds for App Store/Google Play purchases must be requested through Apple or Google Play.

Use this checklist to complete cancellation and protect your consumer rights.

• Log in to RiseGuide and turn off auto-renewal in Profile > Manage Subscription; save confirmation email.
• If purchased via Apple or Google Play, cancel via your platform account and save the confirmation.
• If you want a refund under the Money-Back Guarantee, email [email protected] within 30 days and attach screenshots proving plan use.
• Retain receipts, invoices and any support replies for escalation.
• If you cancel during the 14-day cooling-off, send an unequivocal withdrawal statement to [email protected] and request the proportionate refund if applicable.
• If no response, contact Citizens Advice and consider chargeback or Section 75 where appropriate.